Ship from Club Supervisor Full Time

BJ's Wholesale Club • Woodstock, GA

4d • Onsite

About The Position

The Ship from Club (SFC) Supervisor reports directly to the Assistant Club Manager and provides leadership and direction within the club, particularly for the departments they manage. The supervisor performs SFC functions, leads SFC team members, establishes operational efficiencies, maintains policies and procedures, delivers an outstanding member experience, and administers SFC initiatives.

The role leads and develops team members through training, coaching, feedback, and performance management. It sets service and operational standards, supports a safe and inclusive environment, resolves or escalates concerns, and helps drive club performance and profitability through reporting and business metrics.

SFC operations include picking and packing member orders, maintaining merchandise locations and staging areas, preparing shipments and documentation, coordinating carrier pickups, handling returns and damaged or spoiled products, and ensuring the work area remains clean and organized. The supervisor monitors daily and weekly reporting, productivity, service-level agreements, staffing, supplies, and adherence to standard operating procedures.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience setting performance goals, meeting deadlines, organizing workflow, assigning tasks, supporting staff, reporting to club management, monitoring productivity, and communicating with club leadership.
• Demonstrated leadership capabilities, including team-member engagement, supervision of cross-functional teams, training, and communicating results.
• Ability to own and deliver strategic initiatives and objectives.
• Commitment to outstanding service to members.
• Open shift availability.
• Must be at least 18 years of age.
• Computer proficiency.
• Ability to proficiently use digital devices and navigate system applications.
• Ability to meet SFC productivity expectations, service-level agreements, performance metrics, and goals.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Provide leadership and direction for SFC operations and administer SFC initiatives.
• Perform SFC functions and lead team members in meeting operational, service, and productivity standards.
• Teach, coach, train, and assess SFC team members; provide actionable feedback, review metrics, and develop talent.
• Assist with hiring, training, and performance management, and ensure departments are properly staffed.
• Set service expectations and support team members in resolving member concerns, escalating them when appropriate.
• Use business data and reporting to identify trends and opportunities, drive performance and profitability, and communicate goals to the team.
• Process member purchases and pick orders using a TC handheld device, specialized carts, and handheld scanners.
• Pack orders according to standards and use digital devices to verify merchandise.
• Maintain merchandise locations, operating equipment, product placement, and staging areas; communicate inventory or equipment problems and recommend process improvements.
• Identify expired or short-dated items on pick lists and communicate concerns to Home Office.
• Ensure orders are picked on time and meet productivity requirements and service-level agreements.
• Ensure adherence to SOPs for BOPIC, BOPIC Fresh, Curbside, and Ship from Club.
• Coordinate merchandise pulls from reserve areas when possible to avoid sales-floor replenishment.
• Wrap and secure products to pallets, label pallets, oversee carrier pickups, and print shipping labels, Bills of Lading, and related documents.
• Package orders securely according to standard operating procedures.
• Keep the SFC area clean, neat, and organized; perform housekeeping duties, including removing trash and cardboard.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine how they should be handled, including through DDR or the Membership desk.
• Review and manage daily and weekly SFC reporting; maintain company standards for SLAs, goals, and productivity metrics.
• Review ordering and replenishment of department supplies.
• Navigate system applications and use the MyWork online task-management system to manage workflow and monitor daily club operations.
• Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision plans.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount; eligibility requirements vary by position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed