Shift Supervisor - Lakeside Store

Goodwill of Colorado • Denver, CO

12h • Onsite

About The Position

The Retail Center Shift Supervisor provides day-to-day, tactical, and practical leadership to associates and teams throughout the retail center. The role monitors store operations and responds to immediate needs involving safety, customer service, product flow, and store appearance, either directly or by delegating tasks. The supervisor supports employee leadership, store procedures, cash and inventory processes, and customer service, and is expected to maintain broad familiarity with store operations so they can provide coverage when needed.

This is a full-time supervisory position requiring open availability, including evenings and weekends. Stores are open 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday. Shifts may begin as early as 7 a.m. and end as late as 10 p.m. The role may require work on holidays and occasional overtime. The listed pay is $20.88 per hour. Applicants must attach a resume to be considered.

Requirements

• High school diploma or equivalent preferred.
• Previous supervisory experience preferred.
• Two years of retail experience desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions by completing On the Job (OJT) documentation.
• Ability to obtain walkie stacker and/or forklift certification and safely operate equipment.
• Ability to solve problems and make decisions quickly.
• Ability to maintain confidentiality and follow company policies and procedures.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendar using applications such as Outlook.
• Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical requirements described for the role, including lifting and carrying, pushing and pulling, reaching, walking, standing, and continuous hand/finger movements.

Nice To Haves

• Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or similar industries.
• Two years of retail experience.
• High school diploma or equivalent.

Responsibilities

• Monitor the retail center and address immediate safety, customer focus, product flow, and aesthetics issues personally or through delegation.
• Manage employee breaks and redirect staff or work teams to address call-offs.
• Coach employees verbally and issue initial write-ups; provide input regarding reviews and terminations.
• Facilitate employee purchases.
• Assist with opening and closing procedures.
• Verify daily sales report paperwork and count drawers.
• Make change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying inventory.
• Plan, coordinate, and control customer service team activities to maintain customer relationships and meet organizational and operational objectives.
• Serve as the first escalation point for customer complaints.
• Serve as a point of contact for turning down donations at Attended Donation Centers (ADC).
• Maintain generalist-level knowledge of store procedures and fill in during emergencies.
• Ensure E-Commerce product is accurately processed and moved efficiently to E-Commerce.
• Use and obtain certification on equipment or tools used to move and store donated product, including pallet jacks, walkie stackers, forklifts, and hand dollies.
• Maintain sufficient operational knowledge to keep operations running in rare cases when no Assistant Manager or Manager is on premises.
• Perform additional duties as required.

Benefits

• DailyPay provides eligible employees access to earned pay on their own schedule.
• Eligible full-time Retail and Sales/Operations Division employees may receive medical, dental, vision, short-term disability, life and accidental death and dismemberment insurance, flexible spending accounts, long-term disability, and voluntary supplemental benefits.
• Paid time off includes vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Employees may contribute pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 years old to participate.
• Employer is eligible for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED