Shift Supervisor - Lakeside Store

Goodwill of Colorado•Denver, CO

1d•Onsite

About The Position

The Retail Center Shift Supervisor provides day-to-day, tactical, and practical leadership to associates and teams across the retail center. The role monitors the center and addresses immediate needs involving safety, customer focus, product flow, and store aesthetics, either directly or by delegating tasks. The supervisor may need to maintain store operations in rare cases when no Assistant Manager or Manager is on the premises. Duties may extend beyond those listed as additional responsibilities require. This is a full-time position requiring open availability, including evenings and weekends. Store hours are 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday; shifts may begin as early as 7 a.m. and end as late as 10 p.m. The role may require occasional overtime and working holidays.

Requirements

Two years of retail experience is desired.
Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
Ability to obtain certification in all employee positions by completing On the Job (OJT) documentation.
Ability to obtain walkie stacker and/or forklift certification to safely operate equipment.
Ability to quickly solve problems and make decisions.
Ability to maintain confidentiality and follow Goodwill policies and procedures.
Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
Ability to manage corporate email and calendar, such as Outlook.
Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
Ability to work a varied schedule including weekends, evenings, and holidays, with occasional overtime as necessary.

Nice To Haves

Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or a similar industry is preferred.
A high school diploma or equivalent is preferred.
Familiarity with product pricing, trends, fashions, and seasonal changes.

Responsibilities

Monitor the retail center and address immediate issues involving safety, customer focus, product flow, and aesthetics, personally or through delegation.
Manage employee breaks and redirect staff or work teams to address call-offs.
Coach employees verbally and provide initial write-ups; provide input for reviews and terminations.
Facilitate employee purchases.
Assist with opening and closing procedures.
Verify daily sales report paperwork and count drawers.
Make change between drawers and the safe.
Assist with inventory by counting, entering, and verifying inventory.
Plan, coordinate, and control customer service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
Serve as the first escalation point for customer complaints.
Serve as the point of contact for turning down donations at Attended Donation Centers (ADC).
Maintain generalist-level knowledge of store procedures and fill in during emergencies.
Ensure E-Commerce product is processed accurately and moves efficiently to E-Commerce.
Use and obtain certification on equipment or tools to move and store donated product.
Maintain sufficient operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on the premises.

Benefits

Daily Pay access, a voluntary benefit allowing employees to access pay on their own schedule.
Medical insurance for eligible full-time Retail and Sales/Operations Division employees.
Dental insurance for eligible full-time Retail and Sales/Operations Division employees.
Vision insurance for eligible full-time Retail and Sales/Operations Division employees.
Short-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Life and Accidental Death and Dismemberment coverage for eligible full-time Retail and Sales/Operations Division employees.
Flexible Spending Accounts for eligible full-time Retail and Sales/Operations Division employees.
Long-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Voluntary supplemental benefit offerings for eligible full-time Retail and Sales/Operations Division employees.
Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave for eligible full-time Retail and Sales/Operations Division employees.
Access to make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be 18 years old to participate.
Employer eligibility for the Public Service Loan Forgiveness Program (PSLF).