Shift Supervisor - Castle Rock Store

Goodwill of Colorado•Castle Rock, CO

6d•Onsite

About The Position

The Retail Center Shift Supervisor provides day-to-day, tactical, and practical leadership for associates and teams across the retail center. The supervisor monitors the center and responds to immediate concerns involving safety, customer service, product flow, and store appearance, either directly or through delegation. The role supports employee leadership, store operations, customer service, and cross-training, and may include additional duties as needed. This is a full-time supervisory position requiring open availability, including evenings and weekends. Store hours are 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday; shifts may begin as early as 7 a.m. and end as late as 10 p.m. Occasional overtime may be necessary. The position is based at the Castle Rock store.

Requirements

A high school diploma or equivalent is preferred.
Two years of retail experience is desired.
Familiarity with product pricing, trends, fashions, and seasonal changes.
Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
Ability to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
Ability to obtain walkie stacker and/or forklift certification and safely operate equipment.
Ability to problem-solve quickly and make decisions.
Ability to maintain confidentiality and follow Goodwill policies and procedures.
Proficiency using office equipment, office software such as Word and Excel, and web-based applications such as UKG.
Ability to manage corporate email and calendars, such as Outlook.
Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.

Nice To Haves

Previous supervisory experience, preferably in retail, restaurant, hospitality, production, manufacturing, or a similar industry.
Two years of retail experience is desired.
A high school diploma or equivalent is preferred.

Responsibilities

Monitor the retail center and address immediate safety, customer service, product-flow, and appearance issues, personally or through delegation.
Manage employee breaks and redirect staff or work teams to address call-offs.
Coach employees verbally and provide initial write-ups; provide input on reviews and terminations.
Facilitate employee purchases.
Assist with opening and closing procedures.
Verify daily sales report paperwork and count drawers.
Make change between drawers and the safe.
Assist with inventory by counting, entering, and verifying inventory.
Plan, coordinate, and control customer service activities to maintain customer relationships and meet organizational and operational objectives.
Serve as the first escalation point for customer complaints.
Serve as a point of contact for turning down donations at Attended Donation Centers (ADC).
Maintain generalist-level knowledge of store procedures and fill in during emergencies.
Ensure E-Commerce products are processed accurately and moved efficiently to E-Commerce.
Use and obtain certification on equipment and tools such as pallet jacks, walkie stackers, forklifts, and hand dollies to move and store donated products.
Maintain sufficient operational knowledge to keep operations running in rare cases when no Assistant Manager or Manager is on the premises.
Perform other duties and responsibilities as required.

Benefits

DailyPay access to earned pay on the employee’s chosen schedule (voluntary benefit).
Medical insurance for eligible full-time Retail and Sales/Operations Division employees.
Dental insurance for eligible full-time Retail and Sales/Operations Division employees.
Vision insurance for eligible full-time Retail and Sales/Operations Division employees.
Short-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Life and accidental death and dismemberment coverage for eligible full-time Retail and Sales/Operations Division employees.
Flexible spending accounts for eligible full-time Retail and Sales/Operations Division employees.
Long-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Voluntary supplemental benefit offerings for eligible full-time Retail and Sales/Operations Division employees.
Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
Retirement plan contributions may be made on a pre-tax or post-tax (Roth) basis; employees must be at least 18 to participate.
Public Service Loan Forgiveness Program (PSLF) eligible employer.