FT- Shift Supervisor- Williamsville, NY
About The Position
The Shift Supervisor manages restaurant shift operations at franchise-owned Tim Hortons restaurants, reporting to the Restaurant Manager(s). The role oversees hourly employees, facilities, and equipment to help ensure standards for people, product, cleanliness, food safety, and customer service are consistently met. Shift Supervisors lead customer service, support employee training and performance, and help maintain smooth restaurant operations. The listed shifts are mornings (6 a.m.–2 p.m.) and afternoons (1 p.m.–9 p.m.) at locations in Williamsville, New York. Full-time Shift Supervisors are expected to work at least 37.5 hours per week and generally no more than 40 hours unless overtime is approved by a District Supervisor. The work takes place in a busy quick-service restaurant, with frequent communication with customers and employees, interruptions, and changes in tasks and position. Employees prepare food and beverages and oversee and train hourly employees. The job requires prolonged standing and other movement, handling light to moderate weights, operating a cash register and office equipment, and using a headset for extended periods. There may be occasional exposure to cold or freezing conditions and high heat. Regular and predictable attendance is an essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or GED.
- Must be at least 18 years of age.
- Minimum of 3 months of previous food service management experience.
- ServSafe Manager Certified.
- Strong problem-solving, organization, and time-management skills.
- Excellent knowledge of Tim Hortons products and procedures.
- Action- and results-oriented mindset.
- Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening.
- Excellent written and verbal communication skills and composure.
- Ability to stand for prolonged periods and to stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
- Ability to operate office equipment and a cash register system, including repetitive hand movement and fine coordination using a computer keyboard and electronic devices.
- Ability to communicate verbally to exchange information.
- Ability to see in the normal visual range with or without correction.
- Ability to hear in the normal audio range with or without correction and to use and wear a headset for extended periods to take and process customer orders.
- Regular and predictable attendance.
Responsibilities
- Lead by example in demonstrating and reinforcing positive customer service behaviors.
- Respond to customer complaints, resolve problems, and turn negative situations into positive ones.
- Assist in scheduling staff breaks and tasks to maintain Tim Hortons standards throughout the day.
- Remain flexible on the floor to troubleshoot and address issues as needed.
- Pre-screen and interview employees for open positions.
- Support the restaurant's training program and ensure employees have the necessary tools and support.
- Supervise hourly employees during shifts, ensure alignment with company policies, and take corrective action when necessary.
- Stay updated on health and safety regulations and employment legislation.
- Provide management with ongoing feedback about operational issues.
- Ensure proper merchandising of products and promote the principles of REV standards.
- Evaluate employee performance and focus on areas requiring improvement.
- Maintain a productive and safe work environment in accordance with company operating, food safety, security, health and safety, and employment standards.
- Monitor food flow and equipment maintenance to serve safe food to customers.
- Stay informed of new information through available resources.
- Monitor and promptly respond to company email messages.
- Oversee restaurant staff, expedite customer orders as needed, and maintain a clean, well-run restaurant.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
