Full Time Shift Supervisor - North End (Security)

United Security•Boston, MA

About The Position

United Security, Inc. is seeking a vigilant, professional, and customer-focused Shift Supervisor to help ensure the safety and security of residents, staff, and property. The role calls for strong observation skills, a calm demeanor under pressure, and the ability to handle situations discreetly and effectively. The schedule is Wednesday through Sunday, 3 p.m. to 11 p.m. The supervisor maintains a visible security presence, monitors security systems, responds to emergencies and incidents, controls access to restricted areas, and enforces rules and policies professionally. The role also includes documenting activities, assisting guests and employees with safety concerns, coordinating with emergency services, investigating suspicious activity, supporting crowd control, and ensuring compliance with safety and health procedures.

Requirements

Proven security experience.
Proven supervisor experience.
Computer literacy, including a minimum of 2 years of experience working with integrated security systems and advanced skill with Microsoft Office.
Problem-solving abilities and excellent written and verbal communication skills.
Excellent organizational and listening skills, with the ability to multitask projects.
Ability to work independently with limited supervision.
Ability to remain calm and act quickly in emergency situations.
Physical fitness to stand and walk for long periods and respond rapidly when needed.
Flexible schedule, including availability for night shifts, weekends, and holidays.
High school diploma.

Responsibilities

Regularly patrol premises, including the lobby, guest floors, public areas, and back-of-house, to maintain a visible presence and deter security threats.
Monitor CCTV, fire alarms, and access control systems.
Respond promptly to emergencies, alarms, and incidents such as disturbances, theft, medical emergencies, or fire.
Assist in controlling access to restricted areas and ensure only authorized personnel are admitted.
Enforce rules and policies professionally and respectfully.
Write clear, detailed reports on incidents, patrols, and daily activities.
Assist guests and employees with safety-related issues or concerns.
Coordinate with local emergency services, including fire, police, and ambulance services, when needed.
Conduct investigations into property damage, theft, or other suspicious activity.
Support crowd control during events or high-occupancy periods.
Ensure compliance with safety and health procedures in accordance with company policies and legal requirements.