Full Time Front End Supervisor

The TJX Companies, Inc. • Oxford, OH

5d • $15 - $15 • Onsite

About The Position

The Front End Supervisor is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous service and promotes loyalty programs, leading by example through customer engagement and maintaining a clean, organized store. The supervisor trains and mentors Associates, coordinates front-end coverage and breaks, addresses customer concerns, and works with management to support store priorities, safety, and shrink-reduction goals. Other duties may be assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Ability to multitask.
• Strong communication and organizational skills with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors as a team player.
• Ability to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote a positive internal and external customer experience and model outstanding customer service.
• Oversee front-of-store Associates, ensuring prompt and courteous service and promotion of loyalty programs.
• Maintain a clean and organized store.
• Promote honesty and integrity and maintain confidentiality.
• Train and mentor Associates on front-end principles and on personalizing customer service while promoting loyalty programs.
• Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks according to the store plan and reprioritize as needed.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Give and receive recognition and constructive feedback.
• Partner with management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision coverage for eligible Associates
• Health savings account (HSA)
• Health care flexible spending account (FSA)
• Life insurance
• Short- and long-term disability insurance
• Paid parental leave
• Paid holidays, vacation, and sick time
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed