Retail - Full Time Front End Supervisor

TJX•Auburn Hills, MI

3d•Onsite

About The Position

The Front End Supervisor is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding customer service. The Supervisor trains and mentors Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. The role coordinates register assignments, point-of-sale coverage, and Associate breaks; addresses customer concerns; and helps ensure tasks are completed according to the store plan. The Supervisor communicates priorities and progress with management and Associates, partners with Management on training needs, and supports compliance, safety, and shrink-reduction efforts. This is a full-time position at the TJ Maxx store in Auburn Hills, Michigan. The starting pay range is $15.25–$15.75 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Train and mentor Associates on front-end principles and coach them on personalizing customer interactions.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks and activities according to the store plan, reprioritizing as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Maintain a clean and organized store.
Perform other duties as assigned.