Retail Front End Supervisor - Full-Time
About The Position
The Retail Front End Supervisor is an integral member of the store leadership team, working closely with Store Management across merchandising, customer service, operations, and human resources. The role supervises store functions and associates while serving as Manager on Duty and helps build strong teams and partnerships to drive results. It is described as a stepping-stone to a management role within Burlington’s expanding organization. The supervisor oversees front-end operations and works to ensure customers receive exceptional, friendly, and professional service. The position also supports sales results, safety, asset protection, recruiting and onboarding, workload planning, community relations, and associate scheduling. Burlington describes its culture as diverse, inclusive, collaborative, and grounded in its values of driving results, trusting and respecting each other, and building teams and partnerships.
Requirements
- At least 1 year of supervisory experience in an off-price, big-box, or specialty environment.
- Strong interpersonal skills and a positive, engaging attitude.
- Ability to work a full-time schedule, including nights, weekends, and holidays as required.
- Ability to move, handle, or lift store merchandise weighing 40 lbs. or more.
- Ability to stand and walk for extended periods.
Responsibilities
- Supervise store functions and associates while serving as Manager on Duty.
- Maximize sales results by training, developing, and coaching direct reports.
- Promote customer and associate safety by following company guidelines.
- Cultivate a diverse culture based on teamwork and collaboration.
- Resolve issues and concerns, make informed decisions, and supervise front-end operations to ensure exceptional, friendly, and professional customer service.
- Reinforce company Asset Protection strategies to eliminate shortage.
- Assist with recruiting, interviewing, and onboarding new associates.
- Participate in weekly workload planning meetings.
- Drive Community Relations participation through company programs and partnerships.
- Coordinate meal and break periods and monitor schedule adherence.
Benefits
- Competitive pay
- Flexible hours
- 15–30% associate discount
- Medical coverage
- Dental coverage
- Vision coverage
- Employee Assistance Program
- Life insurance
- Disability insurance
- Paid time off
- Paid holidays
- Paid sick time in accordance with applicable law
- 401(k) plan
- Training and development opportunities
- Growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
