Shift Supervisor RX

CVS Health • Benbrook, TX

1d • $17 - $24

About The Position

The Shift Supervisor is a key leader who supports the CVS Store Management team in store execution and performance while building customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures completion of opening and closing procedures.

The role involves supervising and coordinating store crew activities, communicating with management and staff, assisting customers, handling customer relations issues in line with company policy, and protecting customer and patient confidentiality. It also includes pricing and stocking merchandise, maintaining promotional and seasonal displays and inventory, displaying and maintaining off-shelf merchandise, and resetting departments according to planograms.

A flexible schedule may include early morning, overnight, and weekend shifts. Overtime may be needed, and the supervisor may need to respond to urgent store issues. Depending on role and location, COVID-19 vaccination may be required where legally permitted, subject to reasonable accommodation.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent (preferred but not required).

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute and maintain off-shelf merchandise displays.
• Reset departments following planograms.
• Lead store staff when no manager or Operations Supervisor is onsite and ensure store operations run smoothly.
• Ensure completion of all opening and closing procedures.

Benefits

• Dental benefits.
• Vision benefits.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs supporting colleagues’ physical, emotional, and financial well-being.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED