Shift Supervisor RX

CVS Health•Berne, IN

1d•$16 - $23

About The Position

A Shift Supervisor supports the CVS Store Management team in store execution and performance while building customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, ensures smooth store operations, and completes opening and closing procedures. The role includes supervising crew activities, communicating with management and staff, helping customers and addressing customer relations issues in accordance with company policy, protecting customer and patient confidentiality, and maintaining merchandise presentation through pricing, stocking, promotional displays, inventory, and department resets. Depending on the role and location, COVID-19 vaccination, including booster shots if required, may be required where legally allowable, unless an accommodation is approved. Proof of vaccination may be required on the first day or within the first few months of employment, depending on the role and location.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.
High school diploma or equivalent preferred, but not required.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent.

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS customer service by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute the display and maintenance of off-shelf merchandise.
Reset departments according to planograms.
Lead store staff and ensure smooth operations when a manager or Operations Supervisor is not onsite.
Complete opening and closing procedures.