Shift Supervisor - PT

Hustler Hollywood•Fort Worth, TX

1d•Onsite

About The Position

The Shift Supervisor supports the Store Leadership Team on the sales floor when a manager is absent. The role supervises store staff, promotes customer engagement and sales, represents the brand professionally, maintains store standards, and supports teamwork. The supervisor may hold store keys and open or close the store without management when needed. The position is in an adult-content retail environment and requires frequent physical work, including handling merchandise and maintaining the store. The posting labels the position “PT” but does not provide a specific part-time schedule.

Requirements

Must be at least 18 years old.
Must be available to work Friday, Saturday, and Sunday.
Must commit to two store closings per week, including one on Friday or Saturday.
Ability to use a retail POS system and inventory scanner.
Ability to make change using American monetary units.
Ability to complete detailed tasks and projects with minimal direction or supervision.
Strong interpersonal skills and ability to build positive working relationships.
Must complete the Shift Supervisor three-month training program.
Ability to lift 50 pounds safely without restrictions and to lift, carry, load, and unload large or heavy boxes repeatedly throughout a shift.
Ability to reach overhead, bend, kneel, stand and walk for extended periods, and use or climb ladders and/or step stools.
Ability to perform repetitive motions such as hanging, folding, and ringing up customers.
Ability to regularly perform store maintenance, including sweeping, vacuuming, emptying trash, and cleaning.
Ability to use caution with difficult customers and houseless people or transients and avoid confrontations.

Nice To Haves

At least one year of key holder experience in a retail setting is preferred.

Responsibilities

Support Store Management in generating sales by maintaining a constant presence on the sales floor and setting the pace and energy while protecting brand integrity.
Hold store keys and open or close the store without management as necessary.
Prioritize customer service and partner with Sales Associates to achieve sales goals and KPIs.
Manage rest and meal break schedules and ensure all store zones are covered.
Provide timely feedback, coaching, and redirection on customer engagement, selling, and sales floor etiquette.
Assist with merchandise presentation, signage, and display standards.
Escalate performance concerns to the Store Manager.
Motivate and inspire associates, build brand loyalty, and foster a positive environment for internal and external customers.
Assist with store security, including checking bags and monitoring fitting rooms.
Ensure staff are treated professionally, courteously, and respectfully.
Process return and exchange transactions and authorize promotional discounts and employee sales when a manager is absent.
Follow and ensure compliance with loss-prevention policies.
Understand and follow inventory management procedures.
Represent the company professionally and positively.
Perform other duties as assigned.
Load and unload boxes, restock and merchandise products, and perform store maintenance as needed.