Shift Supervisor - Monaco Store

Goodwill of Colorado•Denver, CO

About The Position

Goodwill of Colorado is seeking a versatile and adaptable Shift Supervisor to provide day-to-day, tactical, and practical leadership to associates and teams throughout the retail center. The role monitors store operations and responds to immediate concerns involving safety, customer service, product flow, and store appearance, either directly or through delegation. The Shift Supervisor may need to maintain store operations when an Assistant Manager or Manager is not on site and may take on additional duties as needed. This full-time supervisory position requires open availability, including evenings and weekends. Store hours are 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday; shifts may begin as early as 7 a.m. and end as late as 10 p.m. Occasional overtime may be necessary. The position pays $22.36 per hour. A resume must be attached to the application for consideration.

Requirements

Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
Ability to obtain certification in all employee positions by completing On the Job (OJT) documentation.
Ability to obtain walkie stacker and/or forklift certification and operate equipment safely.
Ability to solve problems quickly and make decisions.
Ability to maintain confidentiality and follow Goodwill policies and procedures.
Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
Ability to manage corporate email and calendar systems such as Outlook.
Ability to withstand prolonged standing, bending, and lifting for up to 8 hours per day.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
Ability to meet the physical demands described for the role, including frequent walking, continuous standing, and occasional lifting and carrying of loads over 45 pounds.

Nice To Haves

High school diploma or equivalent preferred.
Previous supervisory experience preferred.
Two years of retail experience desired.
Familiarity with product pricing, trends, fashions, and seasonal changes.

Responsibilities

Monitor the retail center and address immediate safety, customer-service, product-flow, and store-aesthetics issues personally or through delegation.
Manage employee breaks and redirect staff or work teams to address call-offs.
Coach employees verbally and issue initial write-ups; provide input on performance reviews and terminations.
Facilitate employee purchases.
Assist with opening and closing procedures.
Verify daily sales report paperwork and count cash drawers.
Make change between drawers and the safe.
Assist with inventory by counting, entering, and verifying inventory.
Plan, coordinate, and control customer-service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
Serve as the first escalation point for customer complaints.
Decide when to turn down donations at Attended Donation Centers (ADC) and serve as the point of contact for those decisions.
Maintain generalist-level knowledge of store procedures and cross-train to fill in during emergencies.
Ensure E-Commerce products are processed accurately and moved efficiently to E-Commerce.
Use and obtain certification on equipment and tools such as pallet jacks, walkie stackers, forklifts, and hand dollies to move and store donated products.
Maintain sufficient operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on the premises.
Perform additional responsibilities as required.

Benefits

DailyPay access to earned pay on the employee’s preferred schedule (voluntary benefit).
Medical insurance for eligible full-time Retail and Sales/Operations Division employees.
Dental insurance for eligible full-time Retail and Sales/Operations Division employees.
Vision insurance for eligible full-time Retail and Sales/Operations Division employees.
Short-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Life and accidental death and dismemberment coverage for eligible full-time Retail and Sales/Operations Division employees.
Flexible Spending Accounts for eligible full-time Retail and Sales/Operations Division employees.
Long-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Voluntary supplemental benefit offerings.
Paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave for eligible full-time Retail and Sales/Operations Division employees.
Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 to participate.
Employer eligibility for the Public Service Loan Forgiveness Program.