Shift Supervisor - Monaco Store

Goodwill of Colorado•Denver, CO

9h•Onsite

About The Position

The Retail Center Shift Supervisor provides day-to-day, tactical, and practical leadership to associates and teams throughout the retail center. The role monitors the entire center and addresses immediate issues involving safety, customer focus, product flow, and store aesthetics, either directly or by delegation. The supervisor may need to maintain store operations in rare situations when no Assistant Manager or Manager is on the premises, and duties may include additional responsibilities as required. This is a full-time supervisory position requiring open availability, including evenings and weekends. Store hours are 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday; shifts may begin as early as 7 a.m. and end as late as 10 p.m. The position may also require holiday work and occasional overtime. Pay is $22.36 per hour. Applicants must attach a resume to be considered.

Requirements

Two years of retail experience is desired.
Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
Ability to obtain certification in all employee positions by completing On the Job (OJT) documentation.
Ability to obtain walkie stacker and/or forklift certification and operate equipment safely.
Ability to problem-solve quickly and make decisions.
Ability to maintain confidentiality and follow Goodwill policies and procedures.
Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
Ability to manage corporate email and calendars, such as Outlook.
Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.

Nice To Haves

Previous supervisory experience, preferably in retail, restaurant, hospitality, production, manufacturing, or a similar industry.
High school diploma or equivalent is preferred.
Familiarity with product pricing, trends, fashions, and seasonal changes.

Responsibilities

Monitor the retail center and address immediate safety, customer service, product-flow, and aesthetics issues personally or through delegation.
Manage employee breaks and redirect staff or work teams to address call-offs.
Coach employees verbally and provide initial write-ups; provide input on reviews and terminations.
Facilitate employee purchases.
Assist with store opening and closing procedures.
Verify daily sales report paperwork, count drawers, and make change between drawers and the safe.
Assist with inventory by counting, entering, and verifying inventory.
Plan, coordinate, and control customer service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
Serve as the first escalation point for customer complaints.
Serve as the point of contact for turning down donations at Attended Donation Centers (ADC).
Maintain generalist-level knowledge of store procedures and fill in during emergencies.
Ensure E-Commerce products are processed accurately and moved efficiently to E-Commerce.
Become certified on and use equipment and tools to move and store donated product.
Maintain enough operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on the premises.
Complete additional duties and responsibilities as required.

Benefits

Daily Pay access through a voluntary benefit program.
Medical insurance.
Dental insurance.
Vision insurance.
Short-term disability coverage.
Life and accidental death and dismemberment coverage.
Flexible Spending Accounts.
Long-term disability coverage.
Voluntary supplemental benefits.
Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
Retirement plan with pre-tax or post-tax (Roth) contribution options; participation requires employees to be at least 18 years old.
Public Service Loan Forgiveness Program (PSLF)-eligible employer.