Shift Supervisor - Broadway Store

Goodwill of Colorado • Cherry Hills Village, CO

7d • Onsite

About The Position

Goodwill of Colorado is hiring a full-time Retail Center Shift Supervisor to provide day-to-day, tactical, and practical leadership for associates and teams throughout the retail center. The supervisor monitors store operations and addresses immediate concerns involving safety, customer service, product flow, and store appearance, either directly or by delegating tasks. The role supports employee leadership, store procedures, customer service, inventory, and cross-training, and may include additional duties as required.

The position requires open availability, including evenings and weekends. Store hours are 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday; shifts may start as early as 7 a.m. and end as late as 10 p.m. The role may also require holiday work and occasional overtime. Pay is $20.88 per hour. Applicants must attach a resume to their application.

Requirements

• Two years of retail experience is desired.
• Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions through completion of On the Job documentation.
• Ability to obtain walkie stacker and/or forklift certification and operate equipment safely.
• Ability to quickly solve problems and make decisions.
• Ability to maintain confidentiality and follow Goodwill policies and procedures.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendars, such as Outlook.
• Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

• High school diploma or equivalent.
• Previous supervisory experience, preferably in retail, restaurant, hospitality, production, manufacturing, or a similar industry.
• Familiarity with product pricing, trends, fashions, and seasonal changes.

Responsibilities

• Monitor the retail center and address immediate issues involving safety, customer focus, product flow, and aesthetics, either personally or through delegation.
• Manage employee breaks and redirect staff or work teams to address call-offs.
• Coach employees verbally and provide initial write-ups; provide input to performance reviews and terminations.
• Facilitate employee purchases.
• Assist with store opening and closing procedures.
• Verify daily sales report paperwork, count drawers, and make change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying inventory.
• Plan, coordinate, and control customer service team activities to maintain customer relationships and meet organizational and operational objectives.
• Serve as the first escalation point for customer complaints.
• Determine when to turn down donations at Attended Donation Centers and serve as the point of contact for those decisions.
• Maintain generalist-level knowledge of store procedures and fill in during emergencies.
• Ensure E-Commerce products are processed accurately and moved efficiently to E-Commerce.
• Obtain and maintain knowledge and certification for equipment and tools used to move and store donated products.
• Maintain enough operational knowledge to support store operations in rare cases when no Assistant Manager or Manager is on premises.
• Perform additional responsibilities as required.

Benefits

• DailyPay access, allowing employees to access their pay on their own schedule.
• Medical, dental, and vision coverage for eligible full-time Retail and Sales/Operations Division employees.
• Short-term disability, life and accidental death and dismemberment coverage, flexible spending accounts, long-term disability, and voluntary supplemental benefits for eligible full-time Retail and Sales/Operations Division employees.
• Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave for eligible full-time Retail and Sales/Operations Division employees.
• Retirement plan contributions on a pre-tax or post-tax Roth basis; employees must be at least 18 to participate.
• Employer eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED