Shift Supervisor - Broadway Store

Goodwill of Colorado•Englewood, CO

About The Position

The Retail Center Shift Supervisor provides day-to-day, tactical, and practical leadership for associates and teams across the retail center. The role monitors the center and addresses immediate needs involving safety, customer service, product flow, and store appearance, either directly or by delegating tasks. The supervisor may need to maintain store operations when an Assistant Manager or Manager is not on the premises. This position is full-time, requires open availability, and may involve shifts starting as early as 7 a.m. and ending as late as 10 p.m. Store hours are 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday. The schedule may include evenings, weekends, holidays, and occasional overtime. The role requires prolonged standing, bending, and lifting, and use of store equipment to move and store donated products.

Requirements

Two years of retail experience is desired.
Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
Ability to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
Ability to obtain walkie stacker and/or forklift certification and safely operate equipment.
Ability to problem-solve quickly and make decisions.
Ability to maintain confidentiality and follow Goodwill policies and procedures.
Proficiency using office equipment, office software such as Word and Excel, and web-based applications such as UKG.
Ability to manage corporate email and calendar, such as Outlook.
Ability to withstand prolonged standing, bending, and lifting for up to 8 hours per day.
Ability to work a varied schedule including weekends, evenings, and holidays, with occasional overtime as necessary.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

High school diploma or equivalent is preferred.
Previous supervisory experience is preferred, including experience in retail, restaurant, hospitality, production, manufacturing, or similar industries.
Familiarity with product pricing, trends, fashions, and seasonal changes.

Responsibilities

Monitor the retail center and address immediate issues involving safety, customer focus, product flow, and aesthetics, personally or through delegation.
Manage employee breaks and redirect staff or work teams to address call-offs.
Coach employees verbally and issue initial write-ups; provide input to reviews and terminations.
Facilitate employee purchases.
Assist with opening and closing procedures.
Verify daily sales report paperwork and count drawers.
Make change between drawers and the safe.
Assist with inventory by counting, entering, and verifying information.
Plan, coordinate, and control customer service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
Serve as the first escalation point for customer complaints.
Serve as the point of contact for turning down donations at Attended Donation Centers (ADC).
Maintain generalist-level knowledge of store procedures and cross-train to fill in during emergencies.
Ensure E-Commerce products are processed accurately and moved efficiently to E-Commerce.
Use and obtain certification on equipment such as pallet jacks, walkie stackers, forklifts, and hand dollies to move and store donated products.
Maintain sufficient operational knowledge to keep the store operating in rare cases when no Assistant Manager or Manager is on the premises.
Perform additional duties and responsibilities as required.

Benefits

Daily Pay access through a voluntary benefit program.
Medical insurance for eligible full-time Retail and Sales/Operations Division employees.
Dental insurance for eligible full-time Retail and Sales/Operations Division employees.
Vision insurance for eligible full-time Retail and Sales/Operations Division employees.
Short-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Life and Accidental Death and Dismemberment coverage for eligible full-time Retail and Sales/Operations Division employees.
Flexible Spending Accounts for eligible full-time Retail and Sales/Operations Division employees.
Long-term disability coverage for eligible full-time Retail and Sales/Operations Division employees.
Voluntary supplemental benefit offerings.
Paid time off including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
Retirement plan contributions on a pre-tax or post-tax (Roth) basis; employees must be at least 18 to participate.
Public Service Loan Forgiveness Program (PSLF)-eligible employer.