Shift Supervisor - Burger King

Onvo • Mountain Top, PA

8d

About The Position

The Shift Supervisor at Burger King oversees daily operations during an assigned shift and works to ensure a positive customer experience. The role supervises and trains team members, maintains food safety and sanitation standards, manages cash and inventory procedures, responds to customer concerns, and helps coordinate staffing and workflow. The supervisor also upholds Onvo's commitment to quality service and operational standards.

Requirements

• Strong leadership and communication skills, including the ability to motivate and train a team.
• Excellent customer service skills and a positive attitude.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency in basic math and cash handling.
• Ability to stand for extended periods and lift up to 25 pounds.
• Knowledge of food safety regulations and practices.

Responsibilities

• Supervise and train team members on Burger King's operational standards, policies, and procedures, including food preparation, safety, and customer service.
• Manage cash handling, including opening and closing registers, completing end-of-shift reconciliations, and preparing deposits.
• Ensure compliance with food safety and sanitation regulations and maintain a clean, organized restaurant environment.
• Monitor inventory, place orders, and receive deliveries to maintain adequate ingredient and supply levels.
• Respond to customer inquiries, resolve complaints, and promote customer satisfaction.
• Delegate tasks to team members and ensure duties are completed efficiently and effectively.
• Assist with scheduling team members to maintain appropriate staffing levels for each shift.
• Troubleshoot operational issues and make immediate decisions to maintain a smooth workflow.
• Uphold Onvo's commitment to quality service and operational standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed