Shift Supervisor Level 1

Circle K•San Antonio, FL

9d•Onsite

About The Position

The Shift Supervisor Level 1 position is a full-time role responsible for providing prompt excellent customer service, ensuring customer satisfaction, and performing various site upkeep duties. This role requires the ability to troubleshoot basic issues, attend training, and report to work on time while adhering to the dress and appearance code. The position involves a significant amount of customer interaction and site maintenance, with a smaller percentage dedicated to opening/closing procedures and basic troubleshooting.

Requirements

High School diploma or GED preferred.
Excellent communication skills including active listening.
Excellent sales and customer service skills.
Ability to anticipate customer needs.
Able to work weekends.
Able to demonstrate responsibility while Site Manager is off site.
Minimum 6 months as CWA before advancement.

Nice To Haves

Customer service and some Car Wash experience preferred.

Responsibilities

Provides prompt excellent customer service in a courteous, friendly, and attentive manner.
Greets customers, answers questions, and explains wash options.
Ensures customer satisfaction and reports inquiries, incidents, and issues in a timely manner.
Completes all Car Wash Attendant job duties.
Troubleshoots basic XPT and DRB issues and follows "DRB Protocol".
Attends Preventative Maintenance Training and completes the 5-Day Preventative Maintenance.
Reports to work on time and follows the dress and appearance code.
Performs site upkeep, including cleaning and maintaining the site.
Handles opening and closing procedures.
Performs basic troubleshooting of equipment.
Enforces all safety policies.
Understands the functions of all chemical room equipment.
Assists the Site Manager with tunnel and chemical room equipment repairs.
Cleans out solenoids.