Shift Supervisor Level 1

Circle K•Glenshaw, PA

4d•Onsite

About The Position

The Shift Supervisor Level 1 is responsible for providing prompt and excellent customer service, ensuring customer satisfaction, and performing basic troubleshooting of car wash equipment. This role requires the ability to work independently with minimal supervision and to enforce safety policies. The position involves a significant amount of customer interaction and site upkeep, with a smaller percentage dedicated to opening/closing procedures and basic troubleshooting.

Requirements

High School diploma or GED preferred.
Excellent communication skills, including active listening.
Excellent sales and customer service skills.
Ability to anticipate customer needs.
Able to work weekends.
Able to demonstrate responsibility while Site Manager is off site.
Minimum 6 months as a Car Wash Attendant (CWA) before advancement.
Ability to work in damp and humid conditions.
Ability to work in outdoor variable weather conditions.
Ability to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs.
Must be able to perform job safely in accordance with standard operating procedures.
Must adhere to OSHA safety guidelines and protocols.
Required to wear Personal Protective Equipment (PPE) such as hearing, eye, foot, and hand protection.

Nice To Haves

Customer service and some Car Wash experience preferred.

Responsibilities

Provide prompt and excellent customer service in a courteous, friendly, and attentive manner.
Greet customers, answer questions, and explain available wash options.
Ensure customer satisfaction and report any inquiries, incidents, or issues in a timely manner.
Perform all Car Wash Attendant job duties.
Troubleshoot basic XPT and DRB issues following the "DRB Protocol".
Complete the "Supervisor Level DRB" training course.
Attend Preventative Maintenance Training and complete 5 Day Preventative Maintenance.
Report to work on time and adhere to the dress and appearance code.
Perform site upkeep, including cleaning and maintaining the car wash environment.
Execute opening and closing procedures.
Enforce all safety policies.
Understand the functions of all chemical room equipment.
Assist the Site Manager with tunnel and chemical room equipment repairs.
Clean out solenoids.