Shift Supervisor Level 1

Circle K•Groveport, OH

7d•Onsite

About The Position

The Shift Supervisor Level 1 is responsible for providing prompt excellent customer service in a courteous, friendly, and attentive manner. This role involves greeting customers, answering questions, explaining wash options, and ensuring customer satisfaction. The supervisor must also be able to troubleshoot basic XPT and DRB issues, complete assigned training courses, and report to work on time following the dress and appearance code. A minimum of 6 months as a Car Wash Attendant (CWA) is required before advancement to this role. The position involves approximately 60% customer interaction, 30% site upkeep (cleaning/maintaining), 5% opening/closing procedures, and 5% basic troubleshooting.

Requirements

Minimum 6 months as CWA before advancement
Excellent communication skills including active listening.
Excellent sales and customer service skills.
Ability to anticipate customer needs.
Able to work weekends.
Able to demonstrate responsibility while Site Manager is off site.
Understands the functions of all chemical room equipment.
Able to clean out solenoids.

Nice To Haves

High School diploma or GED preferred.
Customer service and some Car Wash experience preferred.

Responsibilities

Provides prompt excellent customer service in a courteous, friendly, and attentive manner.
Greets customers, answers questions, and explains available wash options.
Ensures customer satisfaction and reports any inquiries, incidents, and issues in a timely manner.
Completes all Car Wash Attendant job duties.
Troubleshoots basic XPT and DRB issues and follows "DRB Protocol".
Completes "Supervisor Level DRB" training course.
Attends Preventative Maintenance Training and completes 5 Day Preventative Maintenance.
Reports to work on time and follows the dress and appearance code.
Enforces all safety policies.
Understands the functions of all chemical room equipment.
Assists the Site Manager with tunnel and chemical room equipment repairs.
Cleans out solenoids.