Shift Manager - Kitchen 35- Border Casino
About The Position
The Shift Manager oversees daily operations at Kitchen 35 Cafe, ensuring exceptional service and a positive experience for guests and team members. The role supervises front-of-house and back-of-house staff during assigned shifts, supports a safe and welcoming environment, and helps maintain service standards. Responsibilities also include staff training and mentorship, inventory management, guest issue resolution, and monitoring operational performance to improve efficiency and profitability. The position is full-time, based at Kitchen 35 Cafe in Thackerville, Oklahoma. The listed hourly salary range is $16.00–$22.00. Work may involve varying shifts, including nights, weekends, and holidays, and extended periods standing and walking in a high-volume environment. The role includes lifting and carrying objects up to 50 pounds and exposure to moderate-to-high noise and a smoky environment.
Requirements
- Must be at least 21 years of age.
- Must be able to obtain a Gaming license.
- Must be able to obtain an ABLE license.
- At least 2 years of supervisory experience in the hospitality, beverage, or food service industry.
- Strong leadership and communication skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Flexibility to work varying shifts, including nights, weekends, and holidays.
- Ability to stand, walk, and work in a high-volume environment for extended periods.
- Ability to lift and carry moderate to heavy objects up to 50 pounds.
Responsibilities
- Supervise and coordinate staff activities during assigned shifts, including front-of-house and back-of-house operations.
- Ensure compliance with company policies, procedures, and standards to maintain a safe and welcoming environment.
- Train and mentor team members to uphold service standards and deliver outstanding guest experiences.
- Manage inventory by ordering and receiving supplies and monitoring stock levels.
- Handle guest inquiries, concerns, and complaints professionally and promptly, working to resolve issues to the satisfaction of all parties.
- Monitor performance metrics, including sales and labor costs, and implement strategies to optimize efficiency and profitability.
- Maintain a professional appearance by adhering to the establishment's dress code standards.
Benefits
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- Life insurance
- Disability insurance
- Employee assistance program
- Paid time off
- Employee appreciation and recognition programs
- Anniversary and birthday programs
- Referral bonuses
- Professional growth opportunities
- Training program and mentorship
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
