Shift Manager - Kitchen 70 - West Bay Casino & Resort
About The Position
The Shift Manager oversees daily operations at Kitchen 70, coordinating front-of-house and back-of-house staff during assigned shifts to ensure exceptional service and a positive experience for guests and team members. The role supports a safe, welcoming environment by maintaining compliance with company policies, procedures, and standards. The Shift Manager trains and mentors team members, manages inventory and supplies, resolves guest concerns, and monitors sales and labor costs to improve efficiency and profitability. The position requires flexibility to work varying shifts, including nights, weekends, and holidays, and maintaining a professional appearance that follows the establishment’s dress code.
Requirements
- Must be at least 21 years of age.
- Must be able to obtain a Gaming license.
- Must be able to obtain an ABLE license.
- At least 2 years of supervisory experience in the hospitality, beverage, or food service industry.
- Strong leadership and communication skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Flexibility to work varying shifts, including nights, weekends, and holidays.
- Ability to stand, walk, and work in a high-volume environment for extended periods.
- Ability to lift and carry objects weighing up to 50 lbs.
Responsibilities
- Supervise and coordinate front-of-house and back-of-house staff during assigned shifts.
- Ensure compliance with company policies, procedures, and standards to maintain a safe and welcoming environment.
- Train and mentor team members to uphold service standards and provide outstanding guest experiences.
- Manage inventory, including ordering and receiving supplies and monitoring stock levels.
- Handle guest inquiries, concerns, and complaints professionally and in a timely manner, working toward satisfactory resolutions.
- Monitor performance metrics such as sales and labor costs, and implement strategies to optimize efficiency and profitability.
- Maintain a professional appearance in accordance with the establishment’s dress code.
Benefits
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- Life insurance
- Disability insurance
- Employee Assistance Program
- Paid Time Off
- Employee Appreciation & Recognition Programs
- Anniversary and birthday programs
- Referral bonuses
- Professional growth opportunities
- Training and mentorship
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
