Shift Manager - Public Area (overnight shift)

Wynn Resorts•Las Vegas, NV

19d

About The Position

The Shift Manager is responsible for the daily operations of the Public Areas Department, ensuring smooth operations and maintaining high standards of cleanliness in interior and exterior public areas. The role spends up to 90% of the time on the floor interacting with guests and employees to support exceptional service and operational excellence. The Shift Manager schedules and oversees work, inspects public areas, supervises assistant shift managers, manages employee performance, inventory, safety, and training, and resolves guest concerns. This position is full-time.

Requirements

Excellent interpersonal and communication skills.
Ability to read, write, and speak occupational English effectively.
High school diploma or equivalent.
At least three years of supervisory or management experience in a large casino or hotel environment.
Demonstrated knowledge of cleaning standards, protocols, and best practices in hospitality settings.
Strong organizational and time-management skills.
Proficiency in conflict resolution and guest complaint handling.
Knowledge of health, safety, and sanitation regulations and compliance standards.

Nice To Haves

Experience with inventory management and cost control in a hospitality department.
Proficiency with scheduling software and computerized management systems.
Certification in hospitality management or supervisory training.
Experience conducting employee performance evaluations and disciplinary procedures.
Ability to work flexible shifts, including evenings, weekends, and holidays.

Responsibilities

Spend up to 90% of the time on the floor, interacting with guests and employees to support exceptional service and operational excellence.
Create and manage daily and weekly schedules, coordinating and overseeing special cleaning requests and assignments.
Inspect interior and exterior public areas during each shift to ensure quality standards are met.
Oversee assistant shift manager duties and ensure sign-in, key, and equipment sheets are properly completed and collected at the end of each shift.
Administer employee performance appraisals, evaluations, and disciplinary actions in accordance with company policies and procedures.
Keep storage and warehouse areas clean, organized, and properly maintained.
Monitor cleaning supply and equipment inventory, place orders as needed, and control departmental costs.
Enforce health, safety, sanitation, and other compliance standards.
Train and mentor team members on cleaning techniques, safety protocols, and customer service expectations.
Address and resolve guest complaints and concerns related to public areas, documenting incidents as required.
Communicate operational issues, staffing needs, and departmental performance metrics to other departments and senior management.