Shift Manager

Tap Room•Village of Massapequa Park, NY

About The Position

The Shift Manager supports daily operations and ensures smooth, efficient, high-quality service on every shift. The role works closely with front-of-house and back-of-house teams to deliver the Tap Room guest experience and uphold service standards. The manager leads and supports team members, maintains food safety and cleanliness, monitors service and product quality, communicates goals with other managers, trains new team members, and steps into floor, expo, or bar duties as needed.

Requirements

1–2 years of restaurant experience in a supervisory or leadership role; front-of-house experience as a lead server or bartender is specified.
Strong communication and problem-solving skills.
Ability to multitask and stay calm under pressure.
A guest-first mindset and commitment to team success.
Willingness to work closely with the kitchen team.
Availability to work nights, weekends, and holidays as needed.
Valid TIPS Certification or willingness to obtain it.

Responsibilities

Lead and support team members during busy shifts to deliver a memorable guest experience.
Run daily pre-shift line checks and uphold food safety and cleanliness standards.
Monitor service flow and verify that food and drinks meet Tap Room quality standards before they reach the table.
Communicate with other managers to align on daily goals and game plans.
Provide hands-on training to new team members and reinforce Tap Room standards.
Step in on the floor, at expo, or behind the bar as needed to keep service running smoothly.
Work closely with the kitchen team to uphold consistency and service excellence.