Shift Manager

AES Restaurant Group•Piqua, OH

About The Position

AES Restaurant Group, LLC is a Northern Indiana-based Arby’s franchisee operating restaurants across 344 locations in 20 states. The company describes its values through the phrase “Attitude Equals Success.” A Shift Manager oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. The role has full accountability for restaurant operations during shifts when management is not present and works with the General Manager and Assistant Manager to meet restaurant goals and achieve strong performance in operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety. The Shift Manager uses AES systems and tools to run the restaurant, including the Systems Board and RTI Task Lists. The role follows government regulations, employment law, food safety and operations policies, and accounting controls. AES describes itself as goal oriented and offers opportunities to develop skills. The company is an Equal Opportunity employer, will endeavor to provide reasonable accommodations to qualified applicants with disabilities in accordance with applicable law, and participates in E-Verify.

Requirements

Have a reliable vehicle and a valid driver’s license.
Be ServSafe certified or capable of obtaining certification.
Be able to work in warm and cold temperatures.
Be able to stand for 8–10 hours.
Be able to lift up to 50 pounds.
Be able to climb ladders for general maintenance.
Be able to bend, squat, twist, pull, and reach.
Demonstrate respectful communication, coaching and development, emotional resilience and patience, leadership, and the ability to work in a fast-paced environment and think on one’s feet.
Maintain high standards of integrity and customer satisfaction.
Have skills in P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems to run the restaurant across all shifts.
Implement restaurant controls, particularly cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager to achieve high performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Use systems and tools, including the Systems Board and RTI Task Lists.
Follow government regulations, employment law, food safety requirements, and operations policies, and implement accounting controls.