Shift Manager

Arby's (AES Restaurants)•Springboro, OH

4d•$15 - $15

About The Position

AES Restaurant Group, LLC, a franchisee of Arby’s operating restaurants across 344 locations in 20 states, is hiring a Shift Manager. The Shift Manager oversees restaurant operations and directs team members during assigned shifts to provide outstanding service and guest satisfaction. The role carries full accountability for restaurant operations during shifts when management is not present. The Shift Manager works with the General Manager and Assistant Manager to achieve goals for restaurant operations, guest satisfaction, customer service, speed of service, quality control, workplace safety, and financial results. The position uses AES systems and tools, including the Systems Board and RTI Task Lists, and follows government regulations, employment law, food safety requirements, operations policies, and accounting controls.

Requirements

Must have a reliable vehicle and valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 lbs.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Demonstrated respect and respectful communication, coaching and developing others, emotional resilience and patience, leadership, and ability to work in a fast-paced environment and think on one’s feet.
High standards of integrity and customer satisfaction.
Skills or experience in P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Oversee restaurant operations and direct team members during assigned shifts.
Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems and tools to run the restaurant across all shifts.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager to achieve performance goals in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Follow government regulations, employment law, food safety requirements, and operations policies, and implement accounting controls.