Shift Manager
About The Position
The Shift Manager oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. The role has full accountability for restaurant operations during shifts when management is not present. Working with the General and Assistant Managers, the Shift Manager helps achieve goals for restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety. The position also uses restaurant systems and tools, follows applicable government regulations, employment law, food safety and operations policies, and implements accounting controls.
Requirements
- Must have a reliable vehicle and valid driver’s license.
- Must be ServSafe certified or capable of obtaining certification.
- Ability to work in warm and cold temperatures.
- Ability to stand for 8–10 hours.
- Ability to lift up to 50 lbs.
- Ability to climb ladders for general maintenance.
- Ability to bend, squat, twist, pull, and reach.
Nice To Haves
- Ability to communicate respectfully and treat others with respect.
- Coaching and developing others.
- Emotional resilience and patience.
- Leadership.
- Ability to work in a fast-paced environment and think on your feet.
- High standards of integrity and customer satisfaction.
- P&L management.
- Operations management.
- Restaurant management.
- Managing food cost and labor cost.
Responsibilities
- Oversee restaurant operations and direct team members during assigned shifts.
- Ensure team members provide outstanding service and satisfy guests.
- Assist management with training and coaching team members.
- Use AES systems and tools, including the Systems Board and RTI Task Lists, to run the restaurant across shifts.
- Implement restaurant controls, especially cash and inventory controls.
- Set and meet restaurant goals for service, operations, and financial results.
- Work with the General and Assistant Managers to achieve goals in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
- Follow government regulations, employment law, food safety and operations policies, and implement accounting controls.
Benefits
- Part-time shifts
- Health insurance
- PTO
- Employee Rewards & Recognition Program
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
No Education Listed
