Shift Manager

Pollo Campero • East Providence, RI

8d

About The Position

The Shift Manager trains, develops, and leads the crew as a member of the restaurant leadership team. The role helps coordinate smooth restaurant operations to provide an exceptional customer experience and support the restaurant in serving flavorful chicken. The Shift Manager assists the General Manager and contributes to employee training, staffing, inventory, labor, and controllable costs. The position also helps maintain a positive, energetic team atmosphere and uphold sanitation, health, cleanliness, and safety standards.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in similar roles or customer experience.
• Demonstrated leadership potential through active support of team dynamics.
• Commitment to guest satisfaction and a guest-first mindset.
• Fluency in English and Spanish.
• Ability to work with computers.
• Must follow company personal-care and hygiene policies.
• Ability to lift and push 50 pounds.
• Ability to stand for long periods.
• Flexibility to work nights, weekends, and holidays.
• Must be at least 18 years old.
• Excellent interpersonal communication skills.
• Friendly, welcoming attitude and ability to model customer orientation.
• Proactive approach to anticipating and preventing problems.
• Energetic team leadership, sense of urgency, and attention to detail.

Nice To Haves

• Food Handler Card or ServSafe Certification.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance with procedures and protocols.
• Address and resolve problems as they arise in restaurant operations.
• Assist the General Manager.
• Coach and lead a team without supervision.
• Participate in the operational and technical training of employees.
• Maintain a positive, energetic atmosphere of teamwork.
• Verify customer satisfaction and handle customer complaints.
• Apply a continuous-improvement mindset to processes and procedures.
• Open and close the restaurant.
• Assist with inventory logging.
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintain sanitation, health, cleanliness, and safety standards for food-preparation areas, cooking services, dishes, and utensils.
• Follow all safety rules, policies, and procedures.
• Proactively help wherever support is most needed in the restaurant.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED