Shift Manager

Pizza Hut•Wilkesboro, NC

12d

About The Position

The Shift Manager (listed in the posting as Pizza Hut Shift Leader) leads the restaurant and team during assigned shifts, preparing the team to run successful shifts and managing day-to-day restaurant operations. The role reports to the Restaurant General Manager and Assistant Restaurant General Manager. It is responsible for customer satisfaction, team training and workload delegation, inventory and food orders, compliance with brand standards and applicable laws, and maintaining a safe, clean, organized restaurant. The Shift Manager also supports the Restaurant General Manager with inventory, forecasting, and scheduling processes, and represents Tasty Hut, LLC and the Pizza Hut brand professionally.

Requirements

ServSafe certification.
Completion of Lead On! Shift Leader and MSM courses 4–5.
Proficiency with Microsoft Office.
Reliable transportation and basic computer skills.
Communicate and provide feedback in a positive manner.
National Sex Offender Registry check.
Motor Vehicle Record check.

Nice To Haves

Valid driver's license preferred.

Responsibilities

Take ownership and responsibility for the restaurant and team during shifts.
Train team members to Pizza Hut and Tasty Hut, LLC standards.
Resolve customer complaints using BLAST and prioritize customer needs.
Promote a positive restaurant culture and employee experience.
Manage inventory and food orders; conduct inventory counts and audits.
Follow and enforce Pizza Hut service principles: deliver quickly, make food the restaurant is proud to serve, and provide service with a smile.
Assist the Restaurant General Manager with inventory, forecasting, and scheduling processes.
Ensure team members have the tools and knowledge needed to succeed.
Deliver high customer satisfaction results on all shifts.
Ensure the restaurant meets or exceeds Tasty Hut, LLC and Pizza Hut standards and processes, including food, restaurant, and driver safety, CHAMPS, brand standards, FSSC, and CORE.
Use Pizza Hut tools, including Hutlink, Learning Zone, and Pizzapedia.
Execute Pizza Hut training materials and courses and follow up with team members on execution.
Delegate and manage team member workloads while running shifts.
Comply with applicable laws and regulations.
Provide a safe work environment and maintain a clean, organized restaurant that meets health and safety requirements.
Represent and steward the Pizza Hut brand.
Manage and adhere to the employee handbook and policies, including cash controls and anti-harassment policies.
Maintain a professional image and ethical conduct as a representative of Tasty Hut, LLC.
Exhibit Tasty Hut, LLC core values and work to fulfill its mission and vision.
Perform other duties as assigned.