Shift Manager

Taco Bell (Southern Multifoods, Inc.)•Benbrook, TX

12d

About The Position

The Shift Manager directs and ensures the efficient operation of the front line and kitchen. The role focuses on quick, accurate order preparation; consistent product quality, service, and cleanliness; customer satisfaction; and directing employees working the front line and kitchen. The position involves frequent customer contact and is normally performed under close or general supervision, with assistance available for exceptional problems or duties. The manager must observe changing situations, set priorities, make decisions, and respond quickly to customer, dining-room, and work-area needs.

Requirements

Some high school courses preferred.
Thorough knowledge of kitchen food preparation, register equipment operation, and crew employment procedures.
Good interpersonal communication skills for working with fellow employees and customers.
Good hearing to work with customers and fellow employees and to work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Ability to follow verbal and written instructions and read recipes.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform job duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to provide consistent customer satisfaction through quality, service, and cleanliness.
Must be clean, neat, and well groomed.

Nice To Haves

Some high school courses.

Responsibilities

Ensure customer satisfaction by providing quick, efficient service and quality products.
Maintain excellence in quality, service, and cleanliness, including consistent product portions.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate equipment and store operations.
Follow and abide by safety rules, policies, and procedures.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Direct employees operating the front line and kitchen.
Report needed equipment or facility repairs to the Maintenance Department.