Shift Manager

Southern Multifoods•Mansfield, TX

13d•Onsite

About The Position

The Shift Manager directs and ensures the efficient operation of the front line and kitchen. The role focuses on quick, efficient customer service; high-quality products; consistent portions; and maintaining quality, service, and cleanliness. The Shift Manager directs employees working on the front line and in the kitchen, prioritizes work to serve customers first, and helps maintain a positive, cooperative atmosphere among employees and customers. The position involves frequent customer contact and is normally performed under close or general supervision, with assistance available for exceptional problems or duties. It requires observing and responding quickly to changing situations and customer, dining-room, and work-area needs. Working conditions may include extreme temperatures, high noise levels, and periods without food or drink during busy times. Errors may result in employee injuries, dissatisfied customers, lost revenue, or damaged equipment.

Requirements

Some high school courses preferred.
Must be clean, neat, and well groomed.
Thorough knowledge of kitchen food preparation, register equipment operation, and crew employment procedures.
Good interpersonal communication skills for working with employees and customers.
Good hearing to communicate with customers and employees and work the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Assertive and aggressive manner while remaining well mannered.
Ability to follow verbal and written instructions and read recipes.
Attention to detail and ability to cope with pressure and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to support customer satisfaction through quality, service, and cleanliness.
Ability to observe, recognize, make decisions, react quickly, and adjust to different situations.
Ability to set priorities and respond quickly to the needs of customers, the dining room, and the work area.

Nice To Haves

Some high school courses.

Responsibilities

Direct and ensure efficient operation of the front line and kitchen.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Provide quick, efficient service, quality products, consistent product portions, and excellent quality, service, and cleanliness.
Work as a team member to support consistent customer satisfaction.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment and maintain knowledge of equipment and operations.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Follow all safety rules, policies, and procedures.
Report needed equipment or facilities repairs to the Maintenance Department.
Observe, recognize, and respond quickly to different situations and adjust priorities to meet customer, dining-room, and work-area needs.