Shift Manager

Southern Multifoods•Alice, TX

13d

About The Position

The Shift Manager directs and ensures efficient operation of the front line and kitchen. The role is normally performed under close or general supervision, with assistance available for exceptional problems or duties, and involves abundant customer contact. The Shift Manager is responsible for supporting customer satisfaction through quick, efficient service; high-quality products; and consistent quality, service, and cleanliness. The role requires observing and responding to changing situations, setting priorities, and directing employees working on the front line and in the kitchen.

Requirements

Some high school courses preferred.
Must be clean, neat, and well groomed.
Thorough knowledge of kitchen food preparation, register equipment operation, and crew employment procedures.
Good interpersonal communication skills for working with fellow employees and customers.
Good hearing to work with customers and fellow employees and to operate the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Assertive and aggressive while remaining well mannered.
Ability to follow verbal and written instructions and read recipes.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to support constant and consistent customer satisfaction through quality, service, and cleanliness.

Responsibilities

Direct and ensure the efficient operation of the front line and kitchen.
Quickly prepare customer orders according to specifications and with the highest possible quality.
Provide quick, efficient service and quality products to ensure customer satisfaction.
Maintain excellence in quality, service, and cleanliness, including consistent product portions.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all equipment and operations.
Follow and abide by safety rules, policies, and procedures.
Observe, recognize, make decisions, react quickly, and adjust to different situations.
Set priorities and respond quickly to the needs of customers, the dining room, and the work area.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Direct employees operating the front line and kitchen.
Report equipment or facility repairs needed to the Maintenance Department.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.