Shift Manager

Southern Multifoods•Denton, TX

13d

About The Position

The Shift Manager directs and ensures the efficient operation of the front line and kitchen. The role focuses on quick, efficient customer service and quality products while maintaining excellent quality, service, and cleanliness. The Shift Manager directs employees working on the front line and in the kitchen, operates kitchen equipment, and helps create a positive, cooperative atmosphere among employees and customers. The position involves frequent customer contact and is normally performed under close or general supervision, with assistance available for exceptional problems or duties. The work area may have extreme temperatures and high noise levels, and there may be busy periods when the employee works without food or drink. Errors may result in employee injuries, dissatisfied customers, lost revenue, or damaged equipment.

Requirements

Some high school courses are preferred.
Must be clean, neat, and well groomed.
Thorough knowledge of kitchen food preparation, register equipment operation, and crew employment procedures.
Good interpersonal communication skills for working with employees and customers.
Good hearing for customer and employee interaction and drive-through work when necessary.
Good vision to observe store activity and operate kitchen equipment safely.
Must be honest, assertive, aggressive, and well mannered.
Ability to follow verbal and written instructions and read recipes.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to maintain consistent customer satisfaction through quality, service, and cleanliness.

Nice To Haves

Some high school courses preferred.

Responsibilities

Direct and ensure the efficient operation of the front line and kitchen.
Provide quick, efficient service and quality products to ensure customer satisfaction.
Maintain excellence in quality, service, and cleanliness, including consistent product portions.
Create and maintain a positive, cooperative atmosphere among employees and customers.
Maintain knowledge of and operate equipment and store operations.
Follow safety rules, policies, and procedures.
Prepare customer orders quickly, according to specifications, and to the highest possible quality.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Direct employees operating the front line and kitchen.
Report equipment or facility repairs needed to the Maintenance Department.
Observe, recognize, and respond to changing situations; set priorities and react quickly to customer, dining-room, and work-area needs.