Shift Manager

Southern Multifoods•Jacksonville, TX

13d

About The Position

The Shift Manager directs and ensures the efficient operation of the front line and kitchen. The role focuses on providing quick, efficient service and quality products while maintaining excellence in quality, service, and cleanliness. The Shift Manager directs employees working on the front line and in the kitchen, helps create a positive and cooperative atmosphere, and ensures consistent customer satisfaction. The position involves frequent customer contact and is normally performed under close or general supervision, with assistance available for exceptional problems or duties. The Shift Manager must make timely decisions, set priorities, and adjust to changing needs in the dining room and work area. Working conditions may include extreme temperatures, high noise levels, and busy periods when food or drink breaks may not be possible.

Requirements

Some high school courses preferred.
Must be clean, neat, and well groomed.
Thorough knowledge of kitchen food preparation, register equipment operation, and crew employment procedures.
Good interpersonal communication skills for working with fellow employees and customers.
Good hearing to work with customers and fellow employees and to work at the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Must be honest, assertive, and aggressive while remaining well mannered.
Ability to follow verbal and written instructions and read recipes.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to observe, recognize, make decisions, react quickly, and adjust to different situations.
Ability to set priorities and respond quickly to the needs of customers, the dining room, and the work area.

Nice To Haves

Some high school courses.

Responsibilities

Direct and ensure the efficient operation of the front line and kitchen.
Provide customers with quick, efficient service and quality products.
Maintain excellence in quality, service, and cleanliness, including consistent product portions.
Create and maintain a positive and cooperative atmosphere among employees and customers.
Maintain knowledge of and operate all equipment and operations.
Follow and abide by safety rules, policies, and procedures.
Prepare customer orders quickly, according to specifications, and to the highest possible quality.
Work as a team member to support consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Direct employees operating the front line and kitchen.
Report needed equipment or facility repairs to the Maintenance Department.