Shift Manager

Southern Multifoods•Athens, TX

13d

About The Position

The Shift Manager directs and ensures the efficient operation of the front line and kitchen. The role focuses on customer satisfaction through quick, efficient service; quality products; consistent portions; and excellent quality, service, and cleanliness. The Shift Manager directs employees working on the front line and in the kitchen, operates kitchen equipment, and helps maintain a positive, cooperative atmosphere among employees and customers. The position involves frequent customer contact and is normally performed under close or general supervision, with assistance available for exceptional problems or duties. Work takes place in conditions where temperatures may be extreme and noise levels may be high. During busy periods, the employee may need to work without food or drink. Physical demands include standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time, as well as rapid, accurate manual work during rush periods.

Requirements

Some high school courses are preferred.
Thorough knowledge of kitchen food preparation, register equipment operation, and crew employment procedures.
Good interpersonal communication skills for working with employees and customers.
Good hearing to work with customers and fellow employees and to work at the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty and an assertive, aggressive, but well-mannered approach.
Ability to follow verbal and written instructions and read recipes.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or fellow employees.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to observe, recognize, make decisions, react quickly, and adjust to different situations.
Must be clean, neat, and well groomed.

Nice To Haves

Some high school courses.

Responsibilities

Direct employees operating the front line and kitchen.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Provide quick, efficient service and quality products to ensure customer satisfaction.
Provide consistent product portions and maintain excellent quality, service, and cleanliness.
Work as a team member to support consistent customer satisfaction.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment and maintain knowledge of equipment and operations.
Acknowledge and speak with customers in a friendly and courteous manner when possible.
Create and maintain a positive and cooperative atmosphere among employees and customers.
Follow and abide by safety rules, policies, and procedures.
Report needed equipment or facilities repairs to the Maintenance Department.
Observe and respond to changing situations, set priorities, and react to the needs of customers, the dining room, and the work area.