Shift Manager

AES Restaurant Group•Crossville, TN

11d

About The Position

AES Restaurant Group, LLC, a franchisee of Arby’s, is hiring a Shift Manager to oversee restaurant operations and direct team members during assigned shifts. The Shift Manager is accountable for restaurant operations when other management is not present and works with the General and Assistant Managers to achieve performance goals.

Requirements

Have a reliable vehicle and a valid driver’s license.
Be ServSafe certified or capable of obtaining certification.
Be able to work in warm and cold temperatures.
Be able to stand for 8–10 hours.
Be able to lift up to 50 pounds.
Be able to climb ladders for general maintenance.
Be able to bend, squat, twist, pull, and reach.
Demonstrate respectful communication, coaching and development, emotional resilience, patience, leadership, and the ability to work in a fast-paced environment.
Maintain high standards of integrity and customer satisfaction.
Demonstrate P&L, operations, restaurant management, food cost, and labor cost management skills.

Responsibilities

Oversee restaurant operations and direct team members during assigned shifts.
Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems and tools to run the restaurant across shifts, including the Systems Board and RTI Task Lists.
Implement restaurant controls, particularly for cash and inventory.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General and Assistant Managers to achieve goals for restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Follow government regulations, employment law, food safety requirements, and operations policies.
Implement accounting controls.