Shift Manager

Southern Multifoods•Hurst, TX

13d•Onsite

About The Position

The Shift Manager directs and ensures efficient operation of the front line and kitchen. The role focuses on customer satisfaction through quick, efficient service and quality products, while maintaining high standards of quality, service, and cleanliness. The Shift Manager directs employees working on the front line and in the kitchen, operates kitchen equipment, and helps create a positive, cooperative atmosphere among employees and customers. The position involves frequent customer contact and is normally performed under close or general supervision, with assistance available for exceptional problems or duties. The manager must observe situations, make decisions, react quickly, set priorities, and adjust to the needs of customers, the dining room, and the work area. Working conditions may include extreme temperatures, high noise levels, and busy periods during which food or drink breaks may not be possible. Errors may result in employee injuries, dissatisfied customers, lost revenue, or damaged equipment.

Requirements

Some high school courses preferred.
Thorough knowledge of kitchen food preparation, register equipment operation, and crew employment procedures.
Good interpersonal communication skills for working with employees and customers.
Good hearing to communicate with customers and coworkers and work at the drive-through when necessary.
Good vision to observe store dynamics and operate kitchen equipment safely.
Honesty.
Ability to be assertive and aggressive while remaining well mannered.
Ability to follow verbal and written instructions and read recipes.
Ability to pay attention to detail, cope with pressure, and remain calm in challenging situations.
Ability to work as a team member and perform duties with minimal disruption to customers or coworkers.
Ability to tolerate standing, walking, lifting up to 50 pounds, and stooping during 90% of shift time.
Good manual dexterity to work rapidly and accurately during rush periods.
Ability to work as part of a team to maintain consistent customer satisfaction through quality, service, and cleanliness.
Must be clean, neat, and well groomed.

Nice To Haves

Some high school courses.

Responsibilities

Direct and ensure the efficient operation of the front line and kitchen.
Provide quick, efficient service and quality products to ensure customer satisfaction.
Maintain excellence in quality, service, and cleanliness, including consistent product portions.
Create and maintain a positive and cooperative atmosphere among employees and customers.
Maintain knowledge of and operate equipment and business operations.
Follow all safety rules, policies, and procedures.
Prepare customer orders quickly, according to specifications, and with the highest possible quality.
Work as a team member to provide consistent customer satisfaction through quality, service, and cleanliness.
Prioritize work by serving customers first, then maintaining the dining room, and then maintaining the work area.
Operate all kitchen equipment.
Acknowledge and speak to customers in a friendly and courteous manner when possible.
Direct employees operating the front line and kitchen.
Report needed equipment or facility repairs to the Maintenance Department.
Observe situations, make decisions, react quickly, adjust to changing circumstances, and prioritize the needs of customers, the dining room, and the work area.