Shift Manager - Public Area (overnight shift)

Wynn Resorts•Las Vegas, NV

18d

About The Position

The Shift Manager oversees the daily operations of the Public Areas Department, ensuring smooth operations and maintaining high standards of cleanliness in interior and exterior public areas. The role is highly floor-focused, spending up to 90% of the time interacting with guests and employees to support exceptional service and operational excellence. The Shift Manager coordinates staffing and cleaning assignments, conducts inspections, oversees shift documentation, manages employee performance, and maintains department supplies and storage areas. The role also ensures adherence to safety, health, sanitation, and compliance standards; trains and mentors employees; responds to guest concerns; and communicates operational matters to other departments and senior management.

Requirements

Excellent interpersonal and communication skills.
Ability to read, write, and speak occupational English effectively.
High school diploma or equivalent.
At least three years of supervisory or management experience in a large casino or hotel environment.
Demonstrated knowledge of cleaning standards, protocols, and best practices in hospitality settings.
Strong organizational and time-management skills.
Proficiency in conflict resolution and handling guest complaints.
Knowledge of health, safety, sanitation, and compliance standards.

Nice To Haves

Experience with inventory management and cost control in a hospitality department.
Proficiency with scheduling software and computerized management systems.
Certification in hospitality management or supervisory training.
Experience conducting employee performance evaluations and disciplinary procedures.
Ability to work flexible shifts, including evenings, weekends, and holidays.

Responsibilities

Spend up to 90% of working time on the floor, interacting with guests and employees to support service delivery and operational excellence.
Create and manage daily and weekly schedules and coordinate special cleaning requests and assignments.
Inspect interior and exterior public areas during each shift to ensure quality standards are met.
Oversee assistant shift manager duties and ensure sign-in, key, and equipment sheets are completed and collected at shift end.
Conduct performance appraisals and evaluations, and administer disciplinary actions in accordance with company policies and procedures.
Keep storage and warehouse areas clean, organized, and properly maintained.
Monitor cleaning supply and equipment inventory, place orders as needed, and control departmental costs.
Enforce health, safety, sanitation, and other compliance standards.
Train and mentor team members on cleaning techniques, safety protocols, and customer service expectations.
Resolve guest complaints and concerns related to public areas professionally and promptly, documenting incidents as required.
Communicate operational issues, staffing needs, and departmental performance metrics to other departments and senior management.