Shift Manager (Auntie Annes at Hollywood Casino - Maryland Heights, MO)

FRESH DINING CONCEPTS LLC•Maryland Heights, MO

2d•$16 - $16•Onsite

About The Position

Auntie Anne’s is seeking a reliable, hardworking Shift Manager to lead shifts, support store operations, coach team members, and deliver exceptional guest experiences. The role involves preparing, baking, and serving products to brand standards; maintaining food safety and operational standards; handling transactions; and ensuring shifts run smoothly. The Shift Manager is expected to demonstrate dependability, accountability, professionalism, teamwork, and a positive attitude in a fast-paced environment.

Requirements

Must be at least 18 years old.
Reliable transportation and consistent attendance.
Availability to work at least one weekend day (Saturday or Sunday) each week.
Flexible availability, including evenings, weekends, and holidays.
Demonstrated punctuality and readiness to begin work at scheduled shift start.
Ability to meet scheduled shifts and communicate scheduling conflicts, emergencies, or absences in accordance with company policies.
Strong work ethic and commitment to dependability, accountability, and teamwork.
Ability to consistently follow directions, procedures, and brand standards.
Ability to stand, bend, lift, and remain active throughout a shift.
Comfort working in warm and cold environments, including around ovens, prep areas, and walk-in coolers.
Basic math skills and confidence using point-of-sale systems.
Ability to taste-test products for quality control.
Strong communication, teamwork, leadership, and guest service skills.
Food Handler Certification, or ability to obtain it within 30 days of hire.
Honesty, accountability, reliability, and willingness to learn and grow.

Nice To Haves

At least 1 year of food service, restaurant, retail, or supervisory experience preferred.
Previous leadership, keyholder, or shift management experience is a plus.
High school diploma or equivalent experience preferred.
Comfort using smartphones, tablets, and store technology systems.
TB clearance, if applicable by location.

Responsibilities

Welcome guests with friendly, energetic, and professional service.
Lead shifts and direct, coach, and support team members.
Prepare, bake, and serve Auntie Anne’s products according to brand recipes and quality standards.
Ensure operational, food safety, and guest service standards are consistently met.
Deliver accurate orders and a positive guest experience.
Operate registers and responsibly handle cash, payments, and transactions.
Assist with opening and closing procedures, cash accountability, and shift execution.
Monitor productivity and overall shift performance.
Address guest concerns professionally and resolve issues in a timely manner.
Support training and development of new and existing team members.
Maintain a clean, stocked, organized, and food-safe environment.
Arrive on time, in proper uniform, and ready to work at the start of scheduled shifts; maintain reliable attendance and follow call-out and scheduling procedures.
Plan ahead for transportation, traffic, and parking to ensure timely arrival.
Take ownership of assigned responsibilities and follow through with attention to detail.
Support teammates during busy periods and collaborate to achieve store goals.
Follow food safety, sanitation, loss prevention, and operational procedures.
Demonstrate accountability, professionalism, and a positive attitude.
Help foster a culture of teamwork, reliability, and respect.

Benefits

Flexible scheduling with 20 to 40 hours per week.
Free on-duty shift meals and employee discounts on Auntie Anne’s products.
Paid training with ongoing coaching and development.
Advancement opportunities.
Free uniforms.
Eligible benefits may include health insurance, life insurance, and a 401(k) plan.
Supportive team and fun, fast-paced environment.

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