Shift Manager - Casino

Casino and • Vicksburg, MS

1d • $60,000 - $60,000 • Onsite

About The Position

The Shift Manager - Casino is responsible for providing superior service to guests, both internal and external, and ensuring the protection of company assets and integrity. This role involves assisting supervisors and managers across all departments as needed, verifying and approving slot jackpots, and approving credit extensions or limitations for customers. The Shift Manager also plans and administers work schedules for slots and table games, advises security and surveillance on problem players, resolves guest complaints, and approves comps according to company policy. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Superior service skills
• Ability to protect company assets and integrity
• Proficiency in verifying and approving slot jackpots
• Knowledge of credit extension and limitation policies
• Experience in planning and administering work schedules for slots and table games
• Ability to advise security and surveillance on problem players
• Skill in resolving guest complaints
• Understanding of comp approval policies

Responsibilities

• Provide superior service to guest to both internal and external.
• Ensure that the company's assets and integrity are protected at all times.
• Assist on-duty supervisors and managers of all departments as required.
• Verifies and approves all slot jackpots of $5,000 or more according to procedures and internal controls.
• Approves the extension or limitation of credit to customers in accordance with company policy and procedures.
• Plans and administers work schedules and assignments for slots and table games.
• Advises security and surveillance of problem players as appropriate.
• Resolves guest complaints as requested by any supervisor of any department.
• Approves comps according to company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed