Casino Shift Manager II

Elk Valley Casino•Crescent City, CA

2d•Onsite

About The Position

Manages and directs all operations for the Elk Valley Casino during their assigned shift toward predetermined goals and objectives, based on profit and return on investment, by performing the following duties personally or through delegation of duties to other Casino employees. May be assigned specific supervisor functions over other departments by the Floor Operations Manager or General Manager.

Requirements

Synthesizes complex or diverse information.
Is consistently at work and on time.
Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.
Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.
Manages difficult or emotional customer situations
Must be able to direct supervisory and front line staff in the course of their duties and delegate duties to specific individuals to ensure company standards are maintained at the highest levels in accordance with company policies and procedures.
Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.
Maintains high level of confidentiality.
Provides regular performance feedback.
Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short term goals.
Listen and get clarification; Respond well to questions.
Follows policies and procedures.
Identifies and resolves problems in a timely manner.
Follows through on commitments.
Demonstrates accuracy and thoroughness.
Observes safety and security procedures; Uses equipment and materials properly.
Contribute to building a positive team spirit; Support everyone’s effort to succeed.
In depth knowledge and skill and ability to shares expertise with others.
Writes clearly and informatively.
Directly supervises employees in the Casino. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include any or all of the following: interviewing, recommend for hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Associates degree in approved related field/s or equivalent from two-year college or technical school; and five (5) years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present and provide information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as discounts, interest, fractions, ratios, commissions, proportions, and percentages.
Review and/or audit internal documents to ensure accuracy of purchases, revenue, and errors of transaction.
Ability to solve complex problems and deal with a variety of uncertain variables in situations where only limited standardization exists.
Ability to interpret, communicate, and delegate instructions furnished in written, oral, diagram, or schedule form.
Ability to quickly evaluate alternatives and suggest a plan of action as necessary.
Knowledge in basic computer skills; Outlook e-mail, internet, printing, faxing and copying.
Must qualify for and maintain an Elk Valley Rancheria Gaming license and currently have a valid driver’s license.

Nice To Haves

Title 31 training
First Aid training
Blood borne pathogens training
Sexual harassment prevention supervisory training
Sexual harassment prevention training
Preventing and managing computer related injuries training
Safety orientation training
Incident investigation training
Workplace violence training
Responsible Beverage Service (RBS) training
Back safety training
Aerial & scissor lift training
Drug and alcohol abuse for managers training
Hazard communications training
Cyber security training
Office safety training
Office ergonomics training

Responsibilities

Responsible for providing our customers with prompt and friendly service while maintaining an enriching work environment for our team.
Provide an example of excellent customer service for all employees.
Manage and direct the day-to-day operations of the Casino during assigned shift.
Keep accurate records and generate reports on a timely basis.
Ensure that all shifts are properly staffed.
Oversee all employees during assigned shift to ensure that casino policies and procedures are followed.
Be able to work flexible schedules including shifts, public holidays, weekends and peak business times.
Enforce and review all company policies and procedures in the Casino and recommend changes for improvement to the Floor Operations Manager.
Safeguard all assets of the Casino.
Make recommendations to department managers regarding performance of employees and effectiveness of staffing levels.
Assist in training of personnel in the proper performance of their duties.
Communicate with department managers and other shift managers.
Mediate and settle any disputes on their assigned shift, communicate any that have not been resolved to other shift managers and the Floor Operations Manager.
Attend management meetings and inform personnel of pertinent information.
Train new CSM as needed.