Shift Manager - Casino

Bally's Chicago • Vicksburg, MS

2d • $60,000 • Onsite

About The Position

The Shift Manager is responsible for providing superior service to guests, ensuring the protection of company assets and integrity, and assisting other departments as needed. This role involves verifying and approving slot jackpots, managing customer credit, planning work schedules, advising on problem players, and resolving guest complaints. The Shift Manager also approves comps according to company policy. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Superior service to guest to both internal and external.
• Ensure that the company's assets and integrity are protected at all times.
• Assist on-duty supervisors and managers of all departments as required.
• Verifies and approves all slot jackpots of $5,000 or more according to procedures and internal controls.
• Approves the extension or limitation of credit to customers in accordance with company policy and procedures.
• Plans and administers work schedules and assignments for slots and table games.
• Advises security and surveillance of problem players as appropriate.
• Resolves guest complaints as requested by any supervisor of any department.
• Approves comps according to company policy.

Responsibilities

• Provide superior service to guest to both internal and external.
• Ensure that the company's assets and integrity are protected at all times.
• Assist on-duty supervisors and managers of all departments as required.
• Verifies and approves all slot jackpots of $5,000 or more according to procedures and internal controls.
• Approves the extension or limitation of credit to customers in accordance with company policy and procedures.
• Plans and administers work schedules and assignments for slots and table games.
• Advises security and surveillance of problem players as appropriate.
• Resolves guest complaints as requested by any supervisor of any department.
• Approves comps according to company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed