Shift Manager - Hotel

Ace Careers Website•San Diego, CA

7d•$23 - $24

About The Position

We are seeking a dedicated and enthusiastic shift supervisor to lead and inspire our team in the hospitality service industry. With excellent communication skills, a passion for customer service and an eye for detail, you will thrive in this role where you will be responsible for ensuring the smooth running of daily operations. This is an exciting opportunity for someone who is looking for a challenging and rewarding career path.

Requirements

1-2 years’ experience as a supervisor.
Strong leadership and communication skills.
Previous valet or customer service experience.
Proficiency in managing and coordinating a team.
Ability to remain calm and effective in high-pressure situations.
Excellent problem-solving and decision-making abilities.
Attention to detail and organization.
Physical ability to move quickly and lift heavy items (up to 50 lbs.).

Responsibilities

Assume full accountability for the safety and security of guests' vehicles, ensuring responsible handling by the valet team.
Supervise and motivate employees during the designated shift.
Maintain and update shift reports and other documentation as required.
Maintain accurate records of parked vehicles and key management, while strictly adhering to established policies and procedures.
Assist in scheduling and organizing employee work schedules.
Ensure compliance with company policies, procedures, and health and safety regulations.
Foster a culture of accountability among valet team members by setting clear expectations and providing regular feedback.
Facilitate clear and effective communication within the valet team, ensuring seamless coordination during shifts.
Serve as the main point of contact for guests, addressing inquiries, concerns, and feedback professionally and promptly.
Collaborate with other supervisors and management to ensure a unified approach to service and problem-solving.
Train new employees and provide ongoing coaching and feedback.
Cultivate a sense of camaraderie and unity within the valet team, treating colleagues as part of the work family.
Collaborate with other supervisors and managers to improve overall operations.
Lead by example, supporting team members during peak times or when additional assistance is needed.
Ensure that the valet team consistently provides exceptional customer service, assisting guests, and delivering a memorable experience.
Monitor and maintain the cleanliness and organization of the valet area to enhance the overall guest experience.
Address and resolve customer complaints or issues, ensuring customer satisfaction.
Continuously seek opportunities to improve overall customer satisfaction and restaurant performance.
Contribute to the profitability of the valet operation by efficiently managing parking spaces, optimizing staffing levels, and minimizing operational costs.
Monitor and control labor costs and implement cost-saving measures.