Hotel Manager

Four Seasons Hotels and Resorts•Toronto, ON

12d•Onsite

About The Position

Four Seasons Hotel Toronto is seeking a Hotel Manager who shares our passion for excellence and brings warmth and authenticity to every interaction. The Hotel Manager is a part of the hotel's Planning Committee and reports to the General Manager. The Hotel Manager oversees the day-to-day operations of the hotel including the Rooms Division, Food & Beverage, Engineering, Spa & Wellness and Security.

Requirements

Seasoned HM/RM with a proven track record of operational excellence.
Strong guest-centric mindset for continued growth.
Advanced problem-solving capabilities.
Demonstrated ability to lead a high-volume operation with multiple revenue streams and shared facilities with private residences.
Balancing operational discipline with innovation and adaptability in a fast-paced environment.
Pre-opening or renovation experience is highly preferable.
Background in Food & Beverage is highly preferable.
Priority focus on Forbes 10 star, and aiming for 15 to include Hotel, Spa and Café Boulud.
Strong leadership presence.
Experience to lead from the front and inspire a sizeable team, including both tenured and emerging Department Heads, while maintaining alignment and accountability across all functions in a dynamic, high-expectation environment.
Skilled in navigating a highly engaged, strong-minded ownership group.
Ability to deal with high expectation residents, board of directors and work closely with RDOR on operation harmony and synergies between the Hotel and Residences.
Mature, confident and assertive, yet humble with strong EQ.
Navigation of complex labour environments and effective change management.
High level of creativity with a refined sense of style and attention to detail.
Strong F&B understanding.
Strategic thinker with solid business acumen.
Ability to manage labor standards in conjunction with business/product objectives in mind, including brand objective, local positioning, owner objectives.
The ability to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the business.

Nice To Haves

Pre-opening or renovation experience.
Background in Food & Beverage.

Responsibilities

Oversees the day-to-day operations of the hotel including the Rooms Division, Food & Beverage, Engineering, Spa & Wellness and Security.
Is a part of the hotel's Planning Committee.
Reports to the General Manager.
Lead hotel operations.
Support the General Manager.
Lead the team in the General Manager's absence.
Share ownership's goal/vision and driven to be the best.
Ensure property remains the undisputed luxury leader in market.
Lead from the front and inspire a sizeable team, including both tenured and emerging Department Heads, while maintaining alignment and accountability across all functions in a dynamic, high-expectation environment.
Navigate a highly engaged, strong-minded ownership group.
Deal with high expectation residents, board of directors and work closely with RDOR on operation harmony and synergies between the Hotel and Residences.
Ensure the hotel experience remains distinctive and competitive with a focus on guest metrics (Forbes, GES, Michelin Keys etc….).
Support and align team on project management to deliver renovation and service products with outlet repositioning.
Influence and manage restaurant group relationship and concepts on property.
Drive performance, control costs, and optimize profitability with a long term/strategic outlook approach.
Manage labor standards in conjunction with business/product objectives in mind, including brand objective, local positioning, owner objectives.
React and adjust to changing business environment and lead the team in ensuring efficient financial management of the business.