Hotel Manager

Highgate Hotels•New York, NY

13d•Onsite

About The Position

Highgate Hotels is seeking a Hotel Manager for its Park Lane New York location. This role is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining the integrity of the hotel. Highgate is a leading real estate investment and hospitality management company with a global portfolio of over 400 hotels.

Requirements

At least 6 years progressive experience in a hotel or a related field
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Perform other duties as requested by management.

Nice To Haves

Bachelor's Degree preferred.

Responsibilities

Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts.
Tour operating departments daily to ensure smooth operation and staffing, making adjustments as needed.
Conduct weekly staff meetings, including training sessions and reviews of sales and operations efforts.
Conduct weekly one-on-one meetings with operational department heads to review training, financials, goals, and performance.
Attend operational line-ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets).
Meet all financial review dates and corporate directed programs in a timely fashion.
Hold a monthly financial review with all department managers, M.OI.D.s, and available supervisors.
Ensure department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
Develop managers for future advancement through competency training and corporate sponsored training programs.
Participate in required M.O.D. coverage as scheduled.
Maintain, develop, and monitor the effectiveness of the Lobby Ambassador program.
Maintain direct contact with and monitor the development of management trainees.
Adhere to all Highgate Hotel policies and procedures and train new managers on compliance.
Oversee and assist in the Highgate Hotel’s budget process as required.
Oversee and assist in the Highgate Hotel’s monthly forecast process as required.
Ensure training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
Ensure all department heads follow payroll procedures, managing overtime and meal break penalties according to Highgate SOP.
Ensure all operational departments, vendors, and partners follow PCI compliance protocol.
Assist in creating a positive team-oriented environment focused on the guest, through employee development and motivation.
Inspect rooms regularly (weekly at a minimum) with the Housekeeping Manager and Property Engineer, and GM.
Ensure complete processing of invoices daily by using the A/P process.
Ensure all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests, management, and other employees.
On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses.
Analyze previous and projected data to generate an accurate Reforecast.
Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
Ensure all managers comply with standards in interviewing and hiring procedures for departmental staff.
Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended.
Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure managers comply with standards in their administration of performance appraisals to their staff.
Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure managers comply with standards in their administration of counseling and disciplinary steps.
Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.
Ensure all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
Be in the public areas during peak times, greeting guests and offering assistance as needed.
Ensure procedures for handling of the hotel safe, specifically with regard to security and monthly safe audits, are followed and occur.
Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
Complete required corporate training modules, and become certified to train those as required.
Ensure all scheduled meetings take place on the property.
In conjunction with the Director of Sales, conduct daily WBR meeting.