Hotel Manager

Lodging and Leisure Investments•Biloxi, MS

4d•Onsite

About The Position

The Hotel Manager is responsible for overseeing the daily operations of the hotel to ensure excellent guest experiences, efficient staff performance, and profitable business operations. This role involves managing hotel departments, maintaining high service standards, handling guest concerns, and ensuring compliance with company policies and safety regulations.

Requirements

Proven experience in hotel management or hospitality operations.
Strong leadership, communication, and interpersonal skills.
Excellent problem-solving and decision-making abilities.
Knowledge of hotel management systems (PMS) OPERA, and Microsoft Office.
Ability to work flexible hours, including weekends and holidays.
Leadership and team management
Customer service excellence
Financial and budget management
Communication and negotiation
Time management and organizational skills
Conflict resolution
Sales and revenue management
Attention to detail

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, or a related field

Responsibilities

Oversee the day-to-day operations of the hotel.
Ensure exceptional guest service and resolve customer complaints promptly.
Supervise, train, and motivate hotel staff.
Manage front office, housekeeping, food and beverage, and maintenance departments.
Monitor budgets, control costs, and maximize revenue.
Develop and implement operational policies and procedures.
Ensure compliance with health, safety, and hospitality regulations.
Monitor room occupancy, pricing, and revenue performance.
Coordinate with vendors and suppliers to maintain hotel facilities.
Prepare operational reports and analyze performance metrics.
Promote teamwork and maintain a positive work environment.