Shift Manager on Duty
About The Position
The Bellevue Club is a premier athletic and social club on Seattle’s Eastside, featuring extensive fitness facilities, dining spaces, and recreational areas. It also includes the Bellevue Club Hotel, a luxury boutique hotel, and a full-service spa. The club is dedicated to wellness, luxury, and exceptional service. The Bellevue Club Hotel is seeking a dependable, accountable, and proactive Manager on Duty for a full-time role. This critical position serves as the operational leader during assigned shifts, ensuring seamless guest experiences, team alignment, and facility safety.
Requirements
- Confident problem-solver who anticipates operational needs and thinks steps ahead.
- Exceptional interpersonal skills with a commitment to a collaborative, team-first environment.
- Proven track record of accountability, punctuality, and handling high-responsibility scenarios.
- Current CPR/First Aid/AED certification (or willingness to obtain upon hire).
Responsibilities
- Act as Lead Authority: Assume operational guidance of the club and hotel in the absence of senior management, ensuring adherence to established policies.
- Resolve Escalations: Address and resolve guest or member complaints efficiently, following up with department heads to implement long-term solutions.
- Administrative Support: Support the Business Office after standard weekday hours to assist members and prospective applicants.
- Staff Development: Participate in and facilitate staff training programs to maintain premium service standards.
- Secure the Property: Execute strict opening and closing checklists, including patrolling public areas, verifying back-of-house security, and locking down the facility.
- Monitor Systems: Oversee building alarm systems and maintain comprehensive knowledge of the central fire panel and detector locations.
- Log & Communicate: Document daily operational updates in the Bellevue Club logbook, reviewing notes from previous shifts to ensure seamless transitions.
- First Responder: Serve as the primary on-site responder for emergencies, utilizing CPR, First Aid, or AED equipment as necessary.
- Incident Documentation: Investigate, log, and report safety hazards or medical incidents.
- Safety Training: Educate and drill staff members on fire, evacuation, and emergency protocols.
Benefits
- Comprehensive Medical, Vision, and Dental insurance (eligible after 60 days).
- 401(k) retirement plan with a generous employer match.
- Complimentary access to world-class club facilities, amenities, and group fitness classes.
- Generous employee discounts at our dining spaces, spa services, and retail products.
- Dedicated training, development pathways, and employee recognition programs.
- Free on-site parking in a luxurious, newly remodeled work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
