Manager On Duty
About The Position
The Manager on Duty is responsible for the safety of YMCA staff, members, and guests and for ensuring that YMCA rules, policies, and procedures are understood and followed. The role communicates with the Membership Director, Department Directors, staff, and members, and requires reliability, self-motivation, and serving as a positive role model while adhering to the YMCA’s core values of caring, honesty, respect, and responsibility. The position provides high-quality customer service at the front desk, maintains room headcounts, helps resolve technology issues, monitors the facility inside and out, handles conflicts, conducts building tours, leads the facility during emergencies, supports program areas, and secures the facility at the end of a shift or day. The stated work schedule is Monday through Friday, 4 p.m. to 9 p.m.; successful applicants should be available for weekday evenings. The position may also require fluctuating shifts, including weekends and holidays.
Requirements
- Must be at least 21 years of age.
- High school degree or equivalent.
- Must obtain CPR, AED, First Aid, Bloodborne Pathogens, and Child Abuse Prevention certifications within 90 days of hire.
- Ability to demonstrate an advanced level of conflict resolution.
- Previous experience with diverse populations.
- Ability to develop positive, authentic relationships with people from different backgrounds.
- Availability for weekday evenings and ability to work fluctuating shifts, including weekends and holidays.
- Ability to walk, stand, and sit for long periods.
- Ability to lift and carry items weighing up to 20 pounds.
- Visual and auditory ability to respond to critical situations and physical ability to act in emergencies.
Responsibilities
- Provide a high level of service to members, potential members, guests, children, and program participants.
- Understand daily building functions and program operations.
- Handle discipline situations involving youth and adults; explain rules, warn people about infractions, and evict violators when necessary.
- Rotate through the entire building every 30 minutes, including the parking lot during warmer months.
- Monitor bathrooms and locker rooms and sign off on security sheets.
- Remain stationed at the front desk when not moving throughout the building.
- Check doors to ensure they are locked and inspect gyms, stairwells, lower levels, and other facility areas.
- Recognize and immediately respond to inadequate customer service.
- Follow YMCA policies, rules, regulations, procedures, and emergency and safety procedures.
- Complete incident and accident reports as necessary.
- Monitor the facility for safety and service interventions and serve as a first responder.
- Operate building security systems and support overall building functionality.
- Provide hands-on assistance to departments as needed.
- Secure the facility at the end of the shift or day and perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
