Shift Manager, Games-Ex

Churchill Downs Incorporated•Henrico, VA

12d

About The Position

The Shift Manager, Games-Ex assists with the day-to-day operations of the gaming department to support compliance and profitability. The role helps hire, train, develop, schedule, motivate, and evaluate gaming operations staff; maintains department standards and administrative processes; and supports positive guest and coworker interactions. The position requires knowledge of HHR machines and proper payouts, gaming regulations and racing rules, and company safety and compliance procedures. Compensation is $50,000 per year.

Requirements

High school diploma or equivalent.
At least two years in a supervisory position in a high-volume, complex environment.
Must obtain and maintain a valid racing license.
Excellent verbal and written communication skills.
Excellent guest service and interpersonal skills.
Conflict resolution and mediation skills.
Strong and accurate money-handling skills.
Ability to work under stress in a fast-paced environment.
Knowledge of gaming regulations, compliance requirements, and best practices.

Nice To Haves

Other combinations of education and experience may be considered.

Responsibilities

Assist with hiring, training, development, and efficient management of gaming operations staff.
Plan and organize workloads and staff assignments, and train, motivate, and evaluate assigned staff.
Maintain department standards, guidelines, and objectives, and oversee administrative processes such as staffing and payroll.
Provide courteous, effective service to guests and coworkers, including handling difficult guest interactions and collaborating with other departments.
Maintain knowledge of HHR machines on the gaming floor and determine proper payouts.
Survey and evaluate the gaming floor and adjust staffing levels to serve guests effectively.
Communicate with other department managers about situations that arise and address guest needs.
Assist with scheduling training classes, issuing memos, maintaining payroll records, and providing information to direct reports.
Complete reports and projects delegated by the Gaming Operations Manager.
Ensure jackpot transactions are accurate and jackpot slips and payment procedures comply with internal controls and are completed in a reasonable amount of time.
Ensure department paperwork and data entry are completed correctly and required signatures are obtained, including for jackpot slips, tax documents, and guest claim forms.
Ensure HHR machines are functioning properly and available for guest play.
Maintain knowledge of and act in accordance with Virginia Racing Commission rules and regulations, gaming laws, company policies, and safety procedures.
Perform other related duties as assigned.