Casino Operations Assistant Shift Manager- Table Games

PENN Entertainment • Aurora, IL

17h

About The Position

The Casino Operations Assistant Shift Manager supervises staff and assists with the overall daily management of a designated shift in the Casino Operations department. The role provides oversight for games, game protection, and the overall operation of Table Games and/or Slots during the assigned shift. The position also supports customer service, revenue growth, expense management, team engagement, and regulatory compliance.

Requirements

• Must be at least 21 years of age.
• Bachelor's degree (B.A. or B.S.) from a four-year college or university, or at least three years of experience in a comparable Table Games and/or Slots leadership position, or an equivalent combination of education and experience.
• Thorough knowledge of Table Games and Table Games and/or Slots operations.
• Excellent written and oral communication skills.
• Proficiency in Microsoft applications, including Excel and Word.
• Knowledge of Slot operating systems.

Responsibilities

• Adhere to scheduling and coordinate scheduling concerns with the manager, with attention to guest satisfaction.
• Assist with the department budget process by providing recommendations, support compliance with budget initiatives, and report budget concerns to the manager.
• Ensure customer service standards are followed by team members and address issues as they arise.
• Provide oversight for the gaming floor during the assigned shift.
• Handle customer concerns and requests effectively.
• Monitor chip and cash transactions between dealers and customers and ensure customers receive proper payouts.
• Maintain accountability for chips, cards, dice, and other gaming equipment.
• Verify table inventories and manage table limits.
• Assist with strategies for customer service, revenue growth, and expense management to maximize profitability.
• Support team member engagement by addressing and managing feedback, suggestions, complaints, and grievances.
• Assist with maintaining the integrity of daily Table Games and/or Slot operations.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.

Benefits

• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Paid time off earned according to local policy and increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level